Got it back, they figured out the radio wasn't defective, just needed to be reprogrammed. If I wouldn't have insisted, they probably wouldn't have even checked.
I still don't know if there is a setting for monsoon or no monsoon. It is either that or they just lowered the output volume from the head unit. Doesn't matter, all is fine now.
Thanks all for the help and advice.
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2010 Red Rock Metallic H3. Just as cool as the first four Hummers I owned. Yeah, I have a problem.
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