appreciate your HUMMER warranty

[hmrlvr]

I took my wifes Trailblazer in because the gas gauge stopped working. Warranty stuff, no problem. After, no exageration, 47 minutes, finally they took the car and I was out the door, on foot mind you. Well, they had the car all buisness day so I called at 6pm for an update. Maybe it will be done tomorrow, I was told. Can I get a loaner? No loaner under warranty until the problem is diagnosed. When do yo think you can diagnose the gas guage not working problem? Don't know . WTF. Let me guess, they"ll diagnose it 1 hour before they fix it and in the meantime we're down a car.

I took in the H3, they greeted me in the drive, within 20 minutes, without asking for a loaner, I was on the road in a new Caddy. Now thats customer service.

Both GM products, very different experiences. It can't be a price thing, The Trailblazer was more expensive than the H3. Gotta go now, I'm walking to work today .

[hummerabia]

Couldn't be happier with my HUMMER warranty, they have so far forked out in excess of 3000$ to repair the side airbags, roll over module, wheel alignment and balancing. The latter was required due to torsion bar tweaks and fitting of 33" BFG A/T's. Only thing that I was a bit p*ssed off about was they could only offer me a lift to the nearest taxi stand on each occasion and not a replacement vehicle of any kind. The airbag thing took 5 weeks, thankfully I was out of country for most of it and have a company car to get me around.
A Toyota Corrolla, but at least its 4 wheels and a fuel card.

It all comes down to the dealership. Each dealer will do things based on what they believe will keep their customers happy and give them high scores on the GM survays.

[ChevyHighPerformance]

I could be wrong, but for a warranty work estimate taking over two hours they are suppose to get you a car. So everytime I go in for service they estimate the work will take 1.5 hours.

[fw888]

the 2 hours thing, can any one confirm that, so i can talk to my dealer as a proof...

[ChevyHighPerformance]

For the GM extended warranty see:

http://www.gmprotectionplan.com/faqs.html

The repair or service must require two or more manufacturer's labor time guide hours or needs to be kept in the repair facility overnight. (Please see contract for details.)

[Zoomie]

I had the misfortune to visit the local Chevy and Ford stealerships with a vehicle that had no warranty. The conversations went sort of like this:

I have a problem with the widget.
We can check it for your, but there will be a $100.00 diagnostic charge.
Will that charge be applied to the repairs?
No.
&@%#$! Screw You!
My Hummer dealer has been MUCH better than that...so far.

[RubHer Yellow Ducky]

Originally Posted by Zoomie

I had the misfortune to visit the local Chevy and Ford stealerships with a vehicle that had no warranty. The conversations went sort of like this:

I have a problem with the widget.
We can check it for your, but there will be a $100.00 diagnostic charge.
Will that charge be applied to the repairs?
No.
&@%#$! Screw You!
My Hummer dealer has been MUCH better than that...so far.

Gota admit, HUMMER is going first class on the LOANER thing. As I said in other posts I get both of mine serviced at a dealer I didn't even buy them from and as long as its a warrenty repair

BAM !!!

Do you want a loaner CADDY or what? No 2 hours whatever...
Now here in Miami its done through Enterprise Rent-A-Car located in the HUMMER dealer, but like I said, NO CHARGE

RYD

[Dani]

My dealership has always given me a loner car as well. Doesn't matter if the repair takes 45 minutes or 3 weeks. Only thing that irks the hell outta me is the fact that they always give me some piece of crap vehicle that isn't even close to being as fun to drive as the H3 is. I usually get the Pontiac Montana or a trailblazer