I did something about the crappy customer service at my local dealer....

[4churchill]

I was at my dealer yesterday clearing some things up on my new truck, and i started talking to my friend who is the GM/part owner, about the horrible level of service i received. in the last year their whole HUMMER staff quit so they have chevy/caddy salesmen selling the HUMMERS. these guys dont know dick and it shows. So my buddy insteade of just taking my criticism, he made a challenge to me. Well all said and done, I am now the HUMMER product specialist at a dealer. I have had my dealer/sales license for a while being that i use it in my business. Starting tomorrow, i will be spending my fridays, saturdays, and sundays, selling HUMMERS. my plan is to only do this until they can find a full time HUMMER guy, but i just couldnt take these guys selling the rigs w/o knowing anything about them....i feel like a vigilante , im taking matters into my own hands, oh yeah and discounted oil changes too

[PARAGON]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by DRTYFN:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by 4CHURCHILL:
when you were 19, was Kennedy still president

</div></BLOCKQUOTE>

Try Truman. </div></BLOCKQUOTE>Umm..... while I get the funny, both were dead during the Reagan era Kenny boy was talking about. Not to mention no Hyundai car was made until the mid '70s or sold in the US until '85.

[timgco]

CONGRATS!

How about the Limited RED SUT for 3K under invoice? can you make it work? Oh yeah and I want the trade done from here in CO. I have a used pair of rollerbaldes that I want 5K for too?

Seriuosly though, this would be perfect for people that are looking to buy that visit this site. I believe that you will get business through here. Everyone talks to one another. Good luck on Sat. and don't be nervous, have fun with it!!!!!!
Congrats again.
Tim.

[HUMMERcustoms.com/TAZ]

Hey 4C congrats. The customer that will be coming there now, do not realise how big a help You will be.

If You get to looking into Dealer ownership and at some point get to where there could be a serious discussion on what it takes for proccess and finances. My family owned a Pontiac/GMC dealer for many years put I was in my late teens so I did not learn much. I just ran around and went with people on test rides so saleman did not have to do it. You know basicly just goof off most of the time like most teens would do at the family business.
But, anyway where there is a will there is a way. I do not take no for an answer when I want to do a project until I'm the one that says no. That way I'm positive I gave it 120% before I give up.
Well when You ever get to the serious stage let Me know as some in Our club could get it done or i have connections to possibly do it. Know some venture capitalist. The only bad part with that is they are hard nose not all but alot of them are. They most of the time only work deals where they have controlling interest and You are back to working for some else. I have some options that could work with that where control is in the lest number of hands. It's not pie in the sky as long as it is a vision to work towards and not a wish.
Good Luck!!!
TAZ


<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by 4CHURCHILL:
really? ive dreamed of owning a dealership...i wish i could put a group together </div></BLOCKQUOTE>

[Albie]

MOVE!

[4churchill]

ken, i hear ya on that, i dont think though i could bring myself to say my friend though, i may just say this is xyz, thats really what i was alluding to. i understand the process as i usually spend 1-3 days a week at different dealerships w/ my customers, i think it will be good for my business too, to be on the other side, temporarily i'll be "one of them"...i am excited though, i love HUMMERS, and this is a great way to get more and more involved, and i also feel like i definately will be able to turn the image of this dealerhsip around.

[4churchill]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by KenP:
I've been telling it for so many years. </div></BLOCKQUOTE>

when you were 19, was Kennedy still president

funny as hell though, no joke this morning 6 out of 9 salesmen were either hungover or still drunk as we entered the sales meeting....i bet the percentage of car salesmen who need liver transplants is pretty high

[LasVegas]

Church...I wasn't impying that you are like the others....yet

[KenP]

As a salesman your job is to sell the vehicle. Management will make sure you don't f#@$ up. They will also make sure you get the deal signed, then you will T.O. the customer to F&I. After that you are pretty much out of the loop as they will try to make a few extra bucks on the back end. So yes you will say, "let me introduce you to my friend XYZ" in most cases.

Of course you know all this already. It's your job.

[4churchill]

well i sold my 1st car all by myself today, a chevy cobalt. i must say it was a good feeling. i also gaot "halfers" on two H2 deals. I interacted with 5 HUMMER customers today, of which 2 bought, 1 couple is coming back (supposiddly) and one couple, and their son were just tire kickers. I also took in a 2003 h2 yellow adventure w/ 45K miles. I gave the guy $34k for it, so if anyone is looking for a good deal lemme know

[DRTYFN]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by 4CHURCHILL:
when you were 19, was Kennedy still president

</div></BLOCKQUOTE>

Try Truman.

[KenP]

True story:

I started selling cars when I was 19. It was a Hyundai dealership in '86, their first year I think. I would pick overage units to sell because they had the best spiffs and I liked the money.

One day I had the chance to "modify" a vehicle for the showroom. I picked an overage 4 door automatic sedan with a/c and roof. I had them add pin stripes and PLASTIC CHROME hub caps. It could be yours for about $8500.

I would show that vehicle, or other overage units to every customer no matter what they wanted. Finally, I was showing a family the showroom model and the wife asked, "Is dem steel wheels?"

"Well ma'am, yes they are..." I could see my manager just about fall out of his chair. I sold the vehicle to that family and they were happy as can be.

I later had to explain to my manager that I did not lie. The WHEELS are steel. The hubcaps were plastic.

Not all salesmen lie.

[H2Finally]

DAMN! LUCKY DAWG! Way back when, when the passion was thru-the-roof (noob), I actually made inquiry at local cadillac/hummer dealer abt working weekends there -- just because I was bursting with joy and NEEDED to share it with EVERYGAWDAMNHUMANONTHEFACEOFTHEEARTH!!

Alas, they said, no, can't do part-time, they only take full-time employees...

[GONEGOLFING]

CONGRATULATIONS! Good job. I'm glad somebody finally actualy listened to your concerns and did someting about it. I remember back to the purchase of my first H2 and the sale specialist didn't know squat. Of course I only realized this after reading the Hummer owners manual. It apauls me that the people selling the vehicle don't brush up on the technical end of the product. And not to mention the service attitude that makes a customer feel like they are being treated with some respect. Good luck with you new temporary position and you will represent us well.

[LasVegas]

How about a group buy 4C

[4churchill]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">All repeat customers for one reason...he was honest. When he retired (early might I say) he actually sold his little black "book" of customers to another saleman and it wasn't cheap either. Enough to retire on. I've only known two other car salesmen of that caliber in my life. Sooo, the bottom line is that you don't have to be like the rest. It may take a little more time and a bit more work but in the long run be more profitable and satisfying. I couldn't sleep at night if I had to make a living like most car salesmen. And the "game" they play on the typical </div></BLOCKQUOTE>

jonahs i would never, resort to the tactics of a slimy car dealer, i too know a couple of stand up guys in the car business, who too work mostly on repeat business. i have too much respect for myself, and for the HUMMER brand to tarnish either of our reputations. unfortunately i cannot control the actions of my sales manager and "deal closer", all i can do is do my best to show people what a wonderful thing the HUMMER is, and put them in the hands of the "money" guys. today the owner of the dealership complimented me on the fact that i was the first salesman he's had at that dealership that actually cared about the vehicles i was selling, and not just the $$$. i wont lie, i think its great i can get paid to spend all day surrounded by HUMMERS, but I also will not under any cicumstances do anything to comprimise my morals, or again ruin the HUMMER brand.

[frank6150]

Very nice work! Too bad you can't spend some time over this way and train the retards that work at the dealerships near me. It was quite a battle when I traded my '03 in for a new one. I'm sure you will do a great job considering you have the talents to sell high end vehicles to snobby rich folk!

[LasVegas]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by KenP:
Hey, if she would have asked, "Are those plastic hub caps?" I would have replied, "Yes ma'am, on steel wheels." </div></BLOCKQUOTE>

True

[frank6150]

I sure could use a 2 tier black brushguard. You could just take it off a new or used one and sell it to me for cheap! Cheeeeeeeaap!

[4churchill]

Albie, have an extra room??