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07-14-2003, 10:48 PM
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Join Date: Nov 2002
Location: Valencia,CA,USA
Posts: 128
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I have had it with my Santa Clarita Hummer Dealership (Parkway Hummer). I went in to inquire about the AirForce One air intake system and I was informed that since I did not buy my H2 there, my business was not welcome. The sales rep told me this as well as the GM of the Hummer Dealership. Who do I inform at the corporate level? 
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Yellow \'03 H2 - ProComp Mud Terrains, Black-out kit, Magnaflow Exhaust, Shorty Headers, Volant Air Intake, Throttle Body Spacer, Jet Perofrmance Chip, WARN 9000ti Winch = 403 HP
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07-15-2003, 02:22 PM
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Hummer Authority
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Join Date: Mar 2003
Location: P-Town and Now Vegas again.
Posts: 1,369
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NOoooo way, Hey Allen come down to Sherman Oaks, they will take care of you.
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08-12-2003, 01:06 PM
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H2 Club Houston Chapter Founder
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Join Date: May 2003
Posts: 244
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Well you can add another to the list of RUDE HUMMER DEALERS...
I tried once again to contact McGinnis Cadillac/Hummer here in Houston to talk trade, dollars and cents on this deal and they acted like I had no idea what I was talking about and they were very rude, fax this over, do this do that, very demanding. They did not ask for my information and they interrupted me in almost every sentence...
DO NOT BUY FROM THEM... They are here in Houston. Stay Away.....
Sorry to the guys who bought from them... Guess you have to be older and have a job....unlike me....
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07-18-2003, 02:16 AM
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Join Date: Jan 2003
Location: Portland, OR
Posts: 609
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You paid 70k for your hummer? That sounds like Highway robbery...
'03 H2 Sunset Orange No mods
'03 BMW M3 Convertible
'02 BMW M5
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07-15-2003, 10:13 PM
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Hummer Messiah
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Join Date: Jan 2003
Location: ENRAGEMENT FOR HIRE
Posts: 31,286
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HAHAHA!
Point taken DRTYFN,
Log on to Green Peace or Enviro Beings, I assure you their solutions for us are quite colorful and to the point.
And by the way....lighten up Ghandi.
He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover
[This message was edited by DennisAJC on 07-15-03 at 05:55 PM.]
__________________
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My advice to you is get married: if you find a good wife you'll be happy; if not, you'll become a philosopher.
My Video Collectionez
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07-15-2003, 05:49 AM
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Hummer Expert
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Join Date: Nov 2002
Location: Longwood, Florida USA
Posts: 547
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Find out the name & number of your "AREA ZONE MANAGER" go up or down from him depending on his response to your complaint. Put everything in writing ( certified return receipt ) you will get satisfaction! I promise you!!
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07-14-2003, 11:59 PM
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Hummer Professional
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Join Date: Feb 2003
Location: Outside Philadelphia, PA USA
Posts: 265
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Dam! This amazes me. Why would anyone turn away business like that. Well, what comes around goes around.
Sorry your experience was so bad.
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07-17-2003, 01:46 AM
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Join Date: Nov 2002
Location: Valencia,CA,USA
Posts: 128
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DennisAJC - You all can e-mail them at Hummer@gm.com - Valery responded very nicely. I will also write to Mr. Michael DiGiovanni 
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Yellow \'03 H2 - ProComp Mud Terrains, Black-out kit, Magnaflow Exhaust, Shorty Headers, Volant Air Intake, Throttle Body Spacer, Jet Perofrmance Chip, WARN 9000ti Winch = 403 HP
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07-15-2003, 10:32 AM
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Hummer Expert
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Join Date: Nov 2002
Location: Omaha, NE
Posts: 631
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Allen:
I know a midwest "AREA ZONE MANAGER"...not your area, but he would certainly get your specifics to the right place. E-mail me off-line if you would like me to help.
Ric Hines
OMAHOG/IHOG
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07-17-2003, 08:24 PM
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Hummer Authority
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Join Date: Nov 2002
Location: Los Angeles, Calif
Posts: 1,283
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Albie....to be determined....probably a desert-run of some sort...I've been discussing it with their general manager. You're on the club mailing list....you'll hear about it.
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07-18-2003, 01:38 AM
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Join Date: Apr 2003
Posts: 154
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<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Arizona Hummerboy:
The problem with my Dealer Ship is the service adviser that I have to work with.
I am to the point were I just dont know what to do. For a 70,000 Hummer I shoud be treated better.<HR></BLOCKQUOTE>
Step 1: your salesman
Step 2: the sales/general manager
Step 3: the zone service rep
I had an experience many years ago with a GM service manager jerking me around - one of the wrench monkeys cost me an engine and the service manager didn't want it coming out of his department or something. He sat on the paperwork for my claim with GM for re-imbursement until I pursued it from the other direction - starting at GM and working back down the food chain to him. I got what I needed. Guy was such a jerk - when I finally got a copy of the paperwork - he had written on it "recommend no assistance" to cover himself.
Document everything, be calm and reasonable at all times, document everything, complain to upper management everytime you are not satisfied, don't forget to document everything - once things reach a certain point stop using the telephone and switch to certified letters and insist on written responses not verbal promises. Oh yeah one more thing - document everything. 
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07-15-2003, 03:46 PM
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Hummer Messiah
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Join Date: Nov 2002
Location: PDX
Posts: 2,367,817
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Too bad about the ******* dealer. Call GM directly and register your complaint. Try to get the names of the people involved. We, as Hummer owners, have enough problems with the misperception of our beloved H2s by certain parts of the population. We don't need snotty dealers to boot.
You could also call the dealership let the General Manager know how you were treated.
Or you could do what Grim suggested and drive through the joint. Then give them a HUGE lawnjob.  |
07-17-2003, 11:38 PM
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H2 Club NY Chapter Founder
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Join Date: Dec 2002
Location: Long Island, NY
Posts: 240
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IM THINKING OF RUNNING THE JERK OVER
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2003 White Lux....Everything but the kitchen sink.
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07-15-2003, 09:57 PM
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Hummer Messiah
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Join Date: Jan 2003
Location: ENRAGEMENT FOR HIRE
Posts: 31,286
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GO COLUMBINE ON DEM SUMMA BITCHES!
Or post their e-mail on our site and we'll all respond!
He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover
__________________
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My advice to you is get married: if you find a good wife you'll be happy; if not, you'll become a philosopher.
My Video Collectionez
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07-17-2003, 12:32 PM
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Hummer Authority
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Join Date: Mar 2003
Location: P-Town and Now Vegas again.
Posts: 1,369
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Steve when and where for the Hummer Happen?
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07-15-2003, 10:05 PM
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Hummer Messiah
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Join Date: Nov 2002
Location: PDX
Posts: 2,367,817
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Bright, Dennis. I'm not being sensitive, but what if some enviro-whacko sees this and tries to tell everyone H2 drivers are egging people to go out and massacre people. Do it quietly and use coded words. Like "I'm gonna Fedex that swell guy that cut me off a really nice bouquet". |
08-12-2003, 06:26 PM
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Join Date: Nov 2002
Location: USA
Posts: 104
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<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>On top of that... "RLTH2" is right: they make lots of money on service: everytime they fix something GM sends them money.<HR></BLOCKQUOTE>
Goodness, then MY H2 is making them gazillions, a veritable GOLD MINE...no wonder they like me so much over there!!!
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08-12-2003, 06:28 PM
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Join Date: Nov 2002
Location: USA
Posts: 104
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<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Oh yeah one more thing - document everything.<HR></BLOCKQUOTE>
Pictures/photos are also good...I've got a whole file of documentation AND pictures
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07-18-2003, 12:12 AM
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Hummer Expert
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Join Date: Jun 2003
Location: L.A. California
Posts: 959
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The dealers are rated on customer satisfaction, which is VERY IMPORTANT because this is how they get platinum status with GMAC. When they achieve this status they are offered lower interest rates and therefore can best serve their customers. Example: I bought ALL OF MY TRUCKS from Team Chevrolet in Pasadena (6 of them in as many years). They decided to jack me around and not give me my GMS employee discount so I went right up to Sherman Oaks and they gave it to me last September with a better interest rate. How did Team Chevy get stuck like this? Simple, due to poor service ratings Team did not achieve platinum status SOOO, they were alotted fewer H2's, given higher rates (basically got the shaft by their own doing). So don't think that we go unheard. Numerous complaints will ensure that when the next hot SUT comes out some dealers will get more than others, at better rates and so on. Keep it up, strength in numbers!
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07-14-2003, 11:42 PM
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Hummer Expert
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Join Date: Jun 2003
Location: L.A. California
Posts: 959
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I would call the GM at Hummer directly. They are very strict on their dealers. I can't remember the guys name but if you call the Hummer line they will tell you who it is. Post a complaint and be sure to follow-up. I GUARANTEE the dealer will be calling you back.
Good Luck.
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