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Go Back   Hummer Forums by Elcova > Hummer H3 Discussion Forums > General H3 Discussion

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  #1  
Old 09-13-2006, 07:55 PM
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Default HERE ARE YOU AT FSTOP

Ok, unlike me, I have been patiently waiting for my new roof rails as I have talked about a dozen times hereon the forum. The dealer, WRIGHT Hummer, is claiming the new parts will not be out until the end of the 3rd quarter. I would like to make one trip to get the roof rails, the recalled jack, my vents aligned, the broken shock (most likely) fixed, and tires rotated I am quickly losing faith in this dealership to even give me truthful information. Just verify for me the new rails are out before I give them a dose of anger. Thanks.
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  #2  
Old 09-13-2006, 08:56 PM
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Default Re: HERE ARE YOU AT FSTOP

My roof rails were replaced in june the dealer had no problem getting them? They also replaced the ones along side the windshield.Nice tight fit
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  #3  
Old 09-13-2006, 09:06 PM
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Default Re: HERE ARE YOU AT FSTOP

How many do you want?
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  #4  
Old 09-13-2006, 09:39 PM
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Default Re: HERE ARE YOU AT FSTOP

Don't forget to fill out the lil survey they send you after you have service, I know that ours are read. Good luck to ya Our dealer has bent over backwards for us, we're pretty lucky I guess.
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Old 09-13-2006, 10:24 PM
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Default Re: HERE ARE YOU AT FSTOP

That sux!
I had mine done a week after I bought her. No problems getting the part.
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  #6  
Old 09-14-2006, 12:12 AM
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Default Re: HERE ARE YOU AT FSTOP

Quote:
Originally Posted by Scouts Out
Ok, unlike me, I have been patiently waiting for my new roof rails as I have talked about a dozen times hereon the forum. The dealer, WRIGHT Hummer, is claiming the new parts will not be out until the end of the 3rd quarter. I would like to make one trip to get the roof rails, the recalled jack, my vents aligned, the broken shock (most likely) fixed, and tires rotated I am quickly losing faith in this dealership to even give me truthful information. Just verify for me the new rails are out before I give them a dose of anger. Thanks.

As you can see by the responses, the dealer is pulling something.... Unless they are on backorder, they have been out for a few months. Could they be confused with the date the marker lamps MIGHT be released?
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Old 09-14-2006, 12:58 AM
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Default Re: HERE ARE YOU AT FSTOP

My dealer replaced MY cracked roof rail with the same old stock. Go figure. When I brought it to his attention, he told me there weren't any newer roof rails. (Of course we ALL know there ARE new ones!) So, now since the replaced ones aren't cracked (yet), he doesn't want to replace it.
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Old 09-14-2006, 01:02 AM
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Default Re: HERE ARE YOU AT FSTOP

Sorry to hear about your troubles Humm3. Sometimes I'd like to have a real to use on those who do stupid things like that.
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Old 09-14-2006, 01:34 AM
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Default Re: HERE ARE YOU AT FSTOP

Thanks ....
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  #10  
Old 09-14-2006, 04:32 AM
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Default Re:WHERE ARE YOU AT FSTOP

Amazing, I called and asked to speak to the manager, he said he would have to research it. I Said I was tired of researching, tired of waiting, tired of being yanked around. Amazing, in 5 minutes he called me back that not only were the new roof rails out, they had them in stock. I asked him why it had to get to the point where I had to call him and get pissed about it to have it done. His answer was of course there is a lot of turnover in the service department and they are simply not aware of all the updates. What a crock of poo poo.... I feel like they just wasted 4 months of my time. I hope I get a customer survey
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Superior Blue, Adventure Package, Roof mounted off road lights, Auto, 6 Disk Monsoon with XM, Brush Guard, Tire Cover, Husky mud flaps, flat steps, black fuel door.

Other Cars.....

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