roof rails - cracked - dealer / gm issues

[sltbluh3]

Just went to the dealer ship this week to get the jack recall done and I asked to get the roof rails replaaced. They told me the GM is redisgning them and they can not get any until the new ones are out. I thought that was completed in June of this year. Am I getting jerk around by the dealer ship?

[f5fstop]

Originally Posted by sltbluh3

Just went to the dealer ship this week to get the jack recall done and I asked to get the roof rails replaaced. They told me the GM is redisgning them and they can not get any until the new ones are out. I thought that was completed in June of this year. Am I getting jerk around by the dealer ship?

Yes, and if you do a search you will see where I and some others posted the bulletin.

[sltbluh3]

I did I printed that out and took the information to dealership with me they still bs'd me sayinig anyone could type that in. Any suggestions on how I can get them to fix it? I wanted everything done at 1 time its an hour drive, just trying to save time and fuel. I was asking them to check to see if they had them instock got bs'd about tech having to see it then order it. When I showed up for the jack recall they gave me the bs about redsigning the parts and I would get a recall notice when they were in. (like that would ever happen)

[f5fstop]

Best way is to call the service manager bluff. Have him, in front of you, access the GM eSI system, and punch in the document ID number or the bulletin number in the correct search areas, and have him say you are full of BS when the information pops onto the screen. Contact the owner or general manager and have him or her do it and the explain how the service manager is out right lying, is ignorant as a tree stump, should be fired, etc.

Document ID# 1843693
2006 HUMMER H3

Subject: Roof Rack Rail Cracked/Poor Fit (Replace Roof Rack Rail) #06-08-67-008 - (06/23/2006)
Models: 2006 HUMMER H3

If that does not work, contact the owner or general manager of the dealership and let them know you will be contacting Hummer assistance center, and may contact a local investigative reporter, and don't forget to tell him how you will fill out the dealer service survey.

For him to say someone typed it in without first verifying on the GM's system shows he is one ignorant SOB, and should be fired and walked out of the dealer immediately by the owner.

[sltbluh3]

Thanks for the Help! This is the 3rd new service manager in the past year that I'm aware of. Maybe I'll be dealing with the 4th soon!

[yzergod]

Is there a site that would list all of the recalls/service bulletins for a specific VIN number or just one with all recalls/service bulletins?

[furblog]

Originally Posted by f5fstop

Best way is to call the service manager bluff. Have him, in front of you, access the GM eSI system, and punch in the document ID number or the bulletin number in the correct search areas, and have him say you are full of BS when the information pops onto the screen. Contact the owner or general manager and have him or her do it and the explain how the service manager is out right lying, is ignorant as a tree stump, should be fired, etc.

Document ID# 1843693
2006 HUMMER H3

Subject: metro molded roof rail seal/Poor Fit (Replace Roof Rack Rail) #06-08-67-008 - (06/23/2006)
Models: 2006 HUMMER H3

If that does not work, contact the owner or general manager of the dealership and let them know you will be contacting Hummer assistance center, and may contact a local investigative reporter, and don't forget to tell him how you will fill out the dealer service survey.

For him to say someone typed it in without first verifying on the GM's system shows he is one ignorant SOB, and should be fired and walked out of the dealer immediately by the owner.

I could still remember my friend. Have you spent something? My friends dealer cost him a few bucks.