At the dealer again....

[OrangeCrush]

Last week, I dropped the H2 off to have them look at my steering issue. I thought my steering pump was bad because you literally couldn?t turn out of a parking spot.

They called me and told me that my steering box was leaking. (which I recently noticed I?ve had to add steering fluid)

A grand later, I picked up my truck. Nope, still stiff.... I called the dealer and told him it was still the same. They were busy and told me to drop it off next week.

In the meantime, I cranked up the torsion bars and installed the rear spacers. The truck is sitting about 3? taller so when I took it back to the dealer, I immediately was told it was because of my lift. I was nice at first but when they insisted it was my ?extra? lift, I started to go the fuk off on them. I reminded them that I called them the very next day about the problem and I didn?t install the extra lift until 2 days ago...

I got a phone call yesterday and was told the power steering pump is bad. Okay, if that fixes it, replace it.

Got the call, the truck is ready... I get up there and drive the truck before I pay them. NOPE, not fixed....

We agreed that we could hear the pressure release valve going off about a 1/4 of the steering wheel. Thinking that something was binding, they wanted to remove the steering damper to see if that was binding.

Nope....

At the end of the day, they called me and felt they may have received a faulty steering box (I?m assuming they?re reman?s??) so they ordered one and we?ll start this all over again next week.

You know, it?s almost stupid how they wanted to blame the extra lift. Then after I reminded them on a time line, they said it was because it had big tires. I told them the lift had been on there for over 2 years and I sure as hell hadn?t been driving it like that.

Dealers are idiots...


Mark

[twr]

Hi Bro, did they not put the Kent Moore Power Steering Analyzer on it or are they just replacing parts? The tool tests pressure and flow. Also some dealers just don't give a fu-k any more! Hope you get it sorted out.

[HummerJim]

It sounds to me like they are using the shotgun approach to fixing your steering. My guess is that something is binding in the steering box because that's the only thing they haven't changed lol. Didn't Paragon have a steering box issue a few years ago then got a new dealer one that was also defective???

[OrangeCrush]

Originally Posted by twr

Hi Bro, did they not put the Kent Moore Power Steering Analyzer on it or are they just replacing parts? The tool tests pressure and flow. Also some dealers just don't give a fu-k any more! Hope you get it sorted out.

Tracy,

Hey bud, long time no talk... how’s it going? Well, I can see why they replaced the steering box because obviously it was leaking. I think however, the powersteering pump was a shot in the dark.

Originally Posted by HummerJim

It sounds to me like they are using the shotgun approach to fixing your steering. My guess is that something is binding in the steering box because that's the only thing they haven't changed lol. Didn't Paragon have a steering box issue a few years ago then got a new dealer one that was also defective???

Actually, the steering box is what they changed originally. Now they’re going to replace it again.

Mark

[twr]

Hi Mark i am doing ok, i can you they did not test it with the tool or they would not just be replacing parts. Plus didn't they test drive it after the steering box change? If they did they should know it was not right. On a side note i just bought a set of used gears with 15,000 miles on them from a end rear shop in BC. IWE Rear Ends Only. so i rip my truck apart then go to press the new bearing on and pinion and its bent. I have been a class A mechanic for 26 years and never seen that before they bent it 1/4 inch pressing the bearing off i think, then sent it to me. I AM SO PISSED OFF i left them a message on the phone and emailed a picture i can't Believe they sent it out. Its very easy to see right on the bench that its bent. Sorry Mark for go off the thread but I AM SO FU_KING PISSED OFF. so then i put it all back together again with the old gears. I will have to see what they will do or if their service is sh-t.

[OrangeCrush]

Originally Posted by twr

Hi i can you they did not test it with the tool or they would not just be replacing parts. Plus didn't they test drive it after the steering box change? If they did they should knew it was not right. On a side note i just bought a set of used gears with 15,000 miles on them from a end rear shop in BC IWE Rear Ends Only. so i rip my truck apart then go to press the new bearing on and pinion and its bent. I have been a class A mechanic for 26 years and never seen that before they bent it 1/4 inch pressing the bearing off i think, then sent it to me. I AM SO PISSED OFF i left them a message on the phone and emailed a picture i can't Believe they sent it out. Its very easy to see right on the bench that its bent. Sorry Mark for go off the tread but I AM SO FU_KING PISSED OFF. I will have to see what they will do or if their service is sh-t.


Attachment 53640

Dude, I get it man.... I hate that shiet. Hopefully it’s an oversight and they just replace it.

I hate when I do shiet like that when I call them up, they quickly want to say I did it. If I did it, I’ll fukking tell ya.

Mark

PS What were you buying? A complete hogs head or just ring and pinion?

PSS. Nevermind, I forgot you posted a pic... DUH!