My Buying Experience

[partsguy]

So,If they make a mistake and said they did and
offer to make it right you would be happy?
I'm just asking because it seems to me too many dealers try to buy out the problem without listening to their customers.Here"s a year supply of oil changes now get out.
It still does not make you feel fuzzy about that tech putting oil into your truck.Problem not solved.
If you could talk with someone willing to listen and really hear what you are saying (good or bad)you would feel more confindent and
more willing to continue to get your truck service there.I'm trying to understand why some Mgr's buy out problems and what the customer thinks of the dealership afterwards.
When you go out to eat you are willing to pay for what you want.You want it right the first time,not your next meal is free.
Sorry for the drawn out post,

[ree]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by partsguy:
So,If they make a mistake and said they did and
offer to make it right you would be happy? </div></BLOCKQUOTE>
Yes. I still can't get over being told I was wrong repeatedly by the service writer . If he'd said, "Oh I'm sorry, let's fix that." that would have been more than enough.
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">It still does not make you feel fuzzy about that tech putting oil into your truck.Problem not solved. </div></BLOCKQUOTE>
Bingo. You can give me all sorts of freebies, but I feel no more confident coming back the next time. In fact, I feel sort of less confident if they're too incompetent to admit their role in the initial problem.
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">If you could talk with someone willing to listen and really hear what you are saying (good or bad)you would feel more confindent and
more willing to continue to get your truck service there. </div></BLOCKQUOTE>
No. I talked to the brand manager at the dealer and, while he made it sound like they wanted to do right, I could just imagine him going slack with his service writer and the techs and giving them the motivation to put me on their black lists.
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">...When you go out to eat you are willing to pay for what you want.You want it right the first time,not your next meal is free.
Sorry for the drawn out post, </div></BLOCKQUOTE>
I've had it happen in a couple places where the manager had the meal reprepared and then "paid" the bill. Given that there wasn't a repeat bad meal, that was a very satisfying bad-meal experience. Had the next visit yielded a poor meal, it'd be a different story: the food's only good when the manager's around.


Mistakes are inevitable. Best recourse is to be honest, admit the problem, fix the problem, and try to ensure it never happens again.

[partsguy]

Thanks,
I'm trying to tell our people about what customers REALLY WANT
You just confirmed it.
Thanks again sorry you've had a few(more then enough)problems.

[ree]

Well I hope others agree.

If they don't, then they're probably the freeloader types who are willing to bring down others to get stuff without having to work hard for it.