WARNING to all Alaska Hummer Owners

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Originally Posted by FishnMan

Sorry to hit the panic button too soon, but here's how it all shakes out: Originally, the GM dealer service department stated they will not do cross warranty work and said the only Chevy dealer in this town would not either. After several discusions with Chevy dealer, they said they WILL do cross warranty work on Hummers (GM service rep was BSing me!). The Alaska Hummer dealer in Anchorage called the owner of GM dealer with the result being.."GM owner said...Make it happen!" So, it appeared there was a lot of non-communication going on at GM dealer (at all levels). I actually received a call from dealer appoitment schedulers to remind me of my appointment the day before, so I show up as scheduled only to be told to go away, THEN, I actually got a call from GM schedulers yesterday asking me why I had missed my appointment!! OMFG. This place has some serious issues! So, the GM dealer owner and Anchorage Hummer Sales have assured me I can, and will, get warranty work done as needed..so alls well that ends well, i guess. Just too bad that customers have to go through this when service departments are mis-managed. Again, sorry if I panicked a bit too soon!

Get it in writing so that they don't "forget." Glad you got it worked out. Is was worth getting upset about.