Cerritos Hummer Issues...

I?m driving down the 605 fwy Wednesday afternoon when the blower motor just quits working. After playing with the controls a bit and nothing was happening I realized that something serious might actually be wrong.

So I called the service department over at Cerritos Hummer and spoke with a technical advisor regarding the problem. Seeing as I happen to be in close proximity to the dealership I asked if I might be able to stop by and have a tech take a quick look at it. They were very accommodating and invited me to stop in as soon as I could.

Upon arrival, a service writer hopped in the driver seat and started to play with the climate controls to see if it might be something simple that could be fixed on the spot. He diagnosed the problem as one of two vacuum actuators that control the recirculation system in tandem with the dual climate control. The repair would require the dashboard to be completely removed which was about a good day and halves worth of labor and needless to say is a big job. I then informed the service writer that I was planning on heading to Big Bear for the holiday and inquired as to the possibility of the vehicle being completed in time. I was assured that it wouldn?t be a problem and left my H2 to be repaired. This was around 2 o?clock on Wednesday afternoon.

The follow-up call I was waiting for on Thursday never came. So I contacted the service writer around 5 o?clock in the afternoon in an effort to see where they were with my vehicle only to receive voice mail. I called back 45min later and again received voice mail. I then transferred to the operator and asked for any available service writer.

I gave the gentleman that answered the phone my name, repair order number, and all of the particulars only to have him take a deep breath, tell me to hold on, and literally drop the phone on the desk. He then proceeds to walk over to the service writer that I originally surrendered my vehicle to and asks him what was going on with my ticket number. The gentleman says ?tell him that we?ll try and get to it tomorrow? WTF! The guy gets back on the phone and regurgitates what my service writer has just told him. I asked why I was instructed to leave my vehicle if wasn?t going to be touched? Dripping with sarcasm the gentleman replies look sir, I?m just the messenger?I don?t know anything about you or your vehicle. Then attempts to terminate the phone call, I ask if my vehicle is going to be complete before Christmas Eve. Response, we?ll call you when it?s ready and hangs up.

This is my first experience with the service department at Cerritos Hummer and to say that I?m extremely displeased. Has anyone else experienced this level of incompetence with Cerritos Hummer?