H3 Dead in driveway - 3rd time now

[cmeinck]

Originally Posted by Desert Dan

cmeinck

And GM wonders why their sales are down?

What the cost to replace a truck compared to a dissatisfied customer who will probably never buy a GM product again and tell all his friends of the bad experience??

High Quality and Good customer service can solve the problem and possibly keep the customer and get repeat business.

GM are you listening?

I live on a busy block. It's embarrassing having my H3 getting towed. For those who haven't gone through it, it takes a good half hour to get it on the flat bed. I leave my H3 in the driveway, so they have to push it out into the street in order to get it mounted. Tow service guy pushes and I steer. All the while, people slow-down and stare at my beast getting towed.

If they do buy it back, I'd assume it goes back to GM for inspection and eventually ends on a lot somewhere. So, I'd venture to say the lifetime value of a customer is worth more than any loss they'll incur. The dealer has been great, outside of the service manager informing GM that he has only one record of this incident. The jury is still out on GM. I'm sure they do get their fair share of unsubstantiated claims, but this isn't one of them. It is a little troubling that I don't get to interact with the decision maker. The rep I spoke with today is the go-between.

Thanks for all the encouragement here at the Hummer Forums and the forum admin. This place has been a big help across the board.

I'll keep you updated.