Replacement Warrenty Parts Problem

[NCBound]

Just got a call from Hall. Said the headrest was at their wharehouse, should be at Hall Hummer dealer first of next week. They did try the non DVD headrest trick, however the non DVD units ratchet system was still different. I can't say that Hall hasn't tried to help, but its just been a long process for something I would of thought would be a quick fix. Will keep this updated as progress is made I hope. Thanks for the ideas, just hope we don't have this problem any more.