Viper SST 5900 Alarm Shut Off With Out Remote..

[Viet Nam Vette]

Can't get my Viper to shut down with out the remote using the overide shut down button.

Did what the manual says........

Open door...

Alarm goes off....

Put key in the ignition turn to On.....

Press Overide button, Hold then release....

-------------Na Da---------------Alarm Blasting

Do again...

Reset alarm...

open door...

alarm goes off....

put key in ignition turn to on...

press button twice,and relese

--------------Na Da------------------Alarm Still Blasting

Manual says...button is programed for 1 to 5 pushes..

Called Viper..they say ...one push and hold and it should shut down with key in the on posistion.

Nope....WTF..??

Any ideas...????