HUMMER OR GM CUSTOMER SERVICE CONTACTS?

[Quicksilver]

Hello All.

I am battling Hummer Customer Service right now over a Goodwill assistance issue on a transmission replacement at 65,000 miles. After initally telling me that I had great service records and had a good chance to get help they declined the claim based on me not having "the required transmission service" done at 50,000 miles.

However, looking at the owners manual it clearly states that a NORMAL SERVICE vehicle does not require any transmission service until 100,000. So I disputed that issue and they are trying to redefine my vehicle as a SEVERE SERVICE vehicle because I drive 30,000 a year even though it clearly doesn't fall under the owners manuals definition.

As a final attempt to right this injustice I am going to gather as many contacts as possible and write a few letters. I'm pretty pissed about this as they took 7 months to decide and even then didn't notify me, I randomly called in and found out.

Does any have a solid contact within the Customer Service arena at GM or Hummer?

If anyone has personal experience of this kind please let me know so I can figure out the best approach.

Thanks for the help.

Jeff