CUSTOMIZED HUMMER DEALER

[Born again]

I sure wish I had known about this forum before I cut my deal on an H2 in central New Jersey. I thought I had a good deal when I negotiated an '04 Lux H2 with sunroof and Navigation for $51,100 on a $57,740 MSRP. After I added some modest accessories, I was shocked at the mark-up. $3200 for a 3 screen DVD entertainment system; $1500 for the SMA tire carrier, $2700 for five factory chromed wheels; $1400 for the wraparound grille guard; $299 for the tail lamp protectors; $500 for the third seat; $599 for the billet fuel door...and so on. I was so disgusted that I was ready to chuck the whole deal. I did a search on the web and found a couple of H2 accessory sites and when I saw the real prices for some of these accessories, I called the dealer back and said if I didn't get at least the going web prices, I would shop somewhere else. The dealer quickly came down to the lower prices (which I still thought were borderline robbery): $2300 for a 3 headrest screen dvd system, $700 for the tire carrier; 545 for the grille guard; $145 for the taillamp protectors. I couldn't find a good price for the chromed wheels on the web. That was before I knew about this forum, so the best I could do on the wheels was $1,600 for 5. I knew I wanted my H2 so bad that I put a deposit down and told them to get the vehicle ready. It's now two more days till delivery and they cashed my deposit check already. I'm holding the certified check for the balance until delivery but I know I could have saved more if I had visited this forum first. The Edmunds site told me that $56,600 was the going rate in my area for the base H2 with the Lux package and Navigation before the accessories so I thought my $51,100 was a good deal. Oh well. I learned a lesson and I will be looking to this forum for more education and enlightenment in the future. The dealers seem to be making a killing on these rigs in my area. I encourage folks to visit this forum often so that there won't be more "victims". Thanks for all the info. God bless all!

[H2 Daddy]

jambo

Learn to use punctuation.

Now, on to the finer points of salemanship. Even if the customer is wrong, don't get combative. Just let the water roll off your back like a duck. Just smile, agree and move on to the next positive point.

Another relative point, is that you are trying to sell stock hummers with a bunch of aftermarket parts at inflated prices to savy, experienced H2 owners. We already know where to get the aftermarket parts and how much they cost. Before you reply to the cost issue, let's state the obvious. Your dealership is in business to make a profit. So any part you add to a stock H2 will be marked-up. Many of us have seen the exorbitant mark-ups that dealers try to pass on to us. For one example, when I bought my H2 the dealer wanted, I **** you not, $2,000 for the SMA tire carrier. They had one "customized" H2 equiped like this on the floor with a supplemental add on addendum sticker which totaled an additional $20,000. I got my SMA tire carrier for $800 and later found a source that had one for $660. Even at $800, I still saved a lot of money. We are an on-line H2 community of owners who know the score, so you would be better off trying to sell your $custom$ H2s to the people of Buck Hill ( or whatever the name is of that affluent second ring suburb of Atlanta) than an educated audience.

Good luck.

[Hummer Man]

Praise God - Born Again!
God so loved the world that he sent his only son to die on the cross so we could be cleansed of our sins! AMEN

[Centerfire]

I guess you can look at it another way.. THey are installing all the stuff and will be covered under your warranty from the dealer...
Now you just have to decide what it is worth.. I can do it myself..so I wouldn't pay it.. Others can not do it.. and having the dealer or aftermarter do it for them...
You just have to decide for yourself is it is worth it.. Not sure about your state, however in Indiana, you could still back out of the deal..

Mike

[Dan]

Dealerships are a business like any other. Theyre there to make a profit. I have absolutely no problem with that and giving them some $$. I do however have a problem with some of the tactics used to take advantage of customers.

I'm not saying that all dealers play those games, but unfortunately some do. Some dealers are respectable and will give a deal that is good to both parties.

- Dan

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SUT on order 12/02. 12 months down, 6 to go!
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[jambo]

CHOOSE YOUR COLOR, YOUR SERIES LUX,ADV,OR BASE,WE WILL TAKE CARE OF THE REST.(YOU CAN NOT BEAT THE PRICE)



JAMBO
jmc247@bellsouth.net

[cmb31078]

I drank a little too much the night before.. I did not get up in time. I am still kicking myself for not going. Let me know if you hear of any other events around the area. I will keep you posted as well if you would like me to.

Craig

04 Pewter H2- Lux,nav, air suspension

[Dan]

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SUT on order 12/02. 12 months down, 6 to go!
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[Born again]

DRTYFN:

"Born again" as in fully aware and super grateful for what Jesus Christ did for me by suffering and dying on the cross to save a wretch like me.

[Centerfire]

Jambo.. poor service or a dealerships attitude can make all; the difference , regardless of price.. I purchased mine at the dealer who treated me with respect. I drove in with a dirty beat to hell 86 pick up that I taking to my sones to destory.. The 1st h2 DEALER DIDN'T EVEN TAKE ME SERIOUS.. The 2nd one treated me as if I drove in a Limo.. Same price.. just service.. A close friend our ours Judge K. went to tthe same Cadilac/Hummer dealer and was treated the same shabby way, yep he was driving his old jeep.. After I spoke with him he went to anoth H2 dealer and wrote a check for two of them at retail.. SO me Jambo price hunting to save $100.. or $5,000 is not always an issue.. Further I can not believe that owner/Gm of a dealership would get in a pissing match with some of the characters on this site ( no offense guys).

Mike

PS STOP SHOUTING, we are not hard of hearing.<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by jambo:
SO cmb31078- GOING BACK YOU R RIGHT N.C. IT WAS. (MY BAD) BUT WHY DID YOU BUY YOUR H2 IN N.C. OVER C*** BL***? LET ME GUESS YOU SAVED $100.00 OR SO RIGHT? NOT WORTH THE DRIVE I WOULD THINK... _REMEMBER_ ALL HUMMER DEALERS GET THE H2 FROM THE SAME PLACE AND THE SAME PRICE. IF ONE DEALER CAN DO IT SO CAN THE OTHER (UNLESS THEY DON'T HAVE IT IN STOCK) OR EVEN WORSE IF THEY DON'T LIKE YOU.

HUMMER HAD A HAPPENING ON DEC. 6TH (LAST SAT.) ALL THE LOCAL DEALERS AND CUSTOMERS WERE THERE, THE SAD THING WAS WE (HUMMER OF MARIETTA) HAD TO EXPLAIN THE H2 ABILITY, AND AS THEY CALLED THEM BUTTONS TO OVER HALF OF C*** BL*** CUSTOMERS.

I REALIZE YOU GUYS ARE AGAINST THE DEALER MAKING PROFIT, BUT WHAT IS THAT YOU DO MR. cmb31078? DOES YOUR COMPANY MAKE A PROFIT? WOULD YOU SELL OR BUY SOMETHING KNOWING IT WAS NOT A SMART CHOICE FOR YOU OR YOUR COMPANY?

BY THE WAY, WHEN YOU CALLED YOU SAID THE SALESMAN TOLD YOU TO BUY IT IN N.C. RIGHT? LET ME KNOW WHEN THIS WAS?<HR></BLOCKQUOTE>

[cmb31078]

Jambo...
You must not be able to read either. I got my H2 in North Carolina. As I had previously stated. I was just stating that I and several other people I know have dealt with Carl Black and have better experiences than with your dealership.

Craig

04 Pewter H2- Lux,nav, air suspension

[jambo]

HEY DRTYFN-- I WILL BE GLAD TO DO THAT FOR YOU,IT REALLY IS A COURSE THAT SHOWS WHAT THE H2 CAN DO. SATURDAY (WHICH IS NOW ) IS A GOOD DAY TO TAKE SOME PICS,ALOT OF APPT. FOR TODAY WILL GET THEM TO YOU TONIGHT...

JAMBO

[cmb31078]

jambo,
Hate to rain on your parade but I think the Marietta dealership has some of the worst customer service. I called down there several times and not ONCE did I get a call back from your dealership. I did finally speak to someone about one down there and he quoted me a price on a H2. I told him I got a better offer in North Carolina. He told me to go and buy it there then. So obviously your prices can be beat.

Craig

[Centerfire]

Yep.. sometime in business it is jut best ot be quite and go way.. so Bye.

Mike<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by jambo:
C'mon drty, You know better than that. I'm not changing my tactics, The holidays seem to bring out the humor in me.

DRTY i have a pic of carcrazy and family in front of his red h2 here at the dealership.(not going to release it unless carcrazy o.k.s it.) I will say this i don't think it will be going off road anytime soon.lol

Anyway run back to your doublewide and enjoy some spam and busch beer.<HR></BLOCKQUOTE>

[H2 Daddy]

MMPH2

I completely agree with ZeroT. I paid cash for my H2, my wife drives a 2003 Volvo XC70 and my summer car is a Corvette, but that doesn't mean I wanted to pay several thousand dollars more than necessary for my H2. My dealer had the rear tire carrier aftermarket option priced at $2,000. This was back in February. As stated above this was a $800 upgrade, which I later found for $660. You can get a SMA carrier for $660 from PT King, who is a auto dealer. If PT King can sell them for $660 and still make money, then dealers are probably getting the part for $500. If we assumed that the dealer paid $500, that is a 400% mark-up. Now realize that this is on just one aftermarket part. If you don't have a problem with that, then I will order all the aftermarket parts you want and then fly to your state and have them professionally installed by a local custom shop and only charge you a 375% mark-up. Like PT Barnum said "there is a sucker born every minute."

[jambo]

carcrazy--whats up with that? I thought you said you wouldn't be doing any off roading.

Anyway glad to see it,Don't let these guys push you around in here. They are just having a good time here. (we all know that.)

[jambo]

SO cmb31078- GOING BACK YOU R RIGHT N.C. IT WAS. (MY BAD) BUT WHY DID YOU BUY YOUR H2 IN N.C. OVER C*** BL***? LET ME GUESS YOU SAVED $100.00 OR SO RIGHT? NOT WORTH THE DRIVE I WOULD THINK... REMEMBER ALL HUMMER DEALERS GET THE H2 FROM THE SAME PLACE AND THE SAME PRICE. IF ONE DEALER CAN DO IT SO CAN THE OTHER (UNLESS THEY DON'T HAVE IT IN STOCK) OR EVEN WORSE IF THEY DON'T LIKE YOU.

HUMMER HAD A HAPPENING ON DEC. 6TH (LAST SAT.) ALL THE LOCAL DEALERS AND CUSTOMERS WERE THERE, THE SAD THING WAS WE (HUMMER OF MARIETTA) HAD TO EXPLAIN THE H2 ABILITY, AND AS THEY CALLED THEM BUTTONS TO OVER HALF OF C*** BL*** CUSTOMERS.

I REALIZE YOU GUYS ARE AGAINST THE DEALER MAKING PROFIT, BUT WHAT IS THAT YOU DO MR. cmb31078? DOES YOUR COMPANY MAKE A PROFIT? WOULD YOU SELL OR BUY SOMETHING KNOWING IT WAS NOT A SMART CHOICE FOR YOU OR YOUR COMPANY?

BY THE WAY, WHEN YOU CALLED YOU SAID THE SALESMAN TOLD YOU TO BUY IT IN N.C. RIGHT? LET ME KNOW WHEN THIS WAS?

[cmb31078]

Jambo,
I got mine in N.C for two reasons. Number one is that they had mine in stock as I have an 04 for quite some time. Second of all my company is a GM supplier. They are one of the only few that would honor this discount. They are the only one with the H2 I wanted in stock that would honor this discount. Most of them are pricks like your dealership and would not work with the customer. By the way my company makes quite a bit of profit. So I would not talk about things that you know nothing about. I am still glad to this day that I bought mine from a dealership other than yours. And as more people ask me where I got mine I will continue to tell them to not buy from you. As from your posts you show us all how bad your customer relationships are. Never know who might be moving there in the future and they will know from your posts to not buy from your dealership.

Craig

04 Pewter H2- Lux,nav, air suspension

[cmb31078]

Hummerman:
I guess you forgot to pay your phone bill since I made several calls to your dealership with no call back. So dont come here telling us how good you say you are because when it comes down to it "POOR CUSTOMER SERVICE" I will tell anyone that who asks me. Go to Carl Black!!!!!

Craig

04 Pewter H2- Lux,nav, air suspension

Craig - I'm from Chattanooga. I tried to find you at the event but never did. We were in the second heat of the afternoon session. I heard the morning run was much better. Ours only lasted about 45 minutes. Were you there?