What's the deal with the survey you get after purchase?

[Aubs]

When you call customer service, if you don't get a decent answer, ask for a supervisor. You should record the time, service agent, and details of every further conversation, both with your dealership and Hummer customer care. Get ID numbers for agents, and maybe reference numbers for the calls. They should provide that information with no hassle.

If I understand, the car is titled to someone other than yourself? And the leinholder is not listed correctly? If that's the case, then this becomes an issue for your leinholder as well. Explain the situation to them, and they should be quite angry that they are not listed correctly. I imagine that will put more pressure on the dealership to clear up the problem.

The long and short of all this: DO NOT EVER TRUST A DEALER. They are ALL crooked in some way, with the probably the exception of Lynch in St. Louis (I haven't bought there, but I've spent a lot of time with sales and service guys there. And they accept GMID's, give back the dealer cash to the customer, and generally give you the best price for the least in their pocket, which is the best sign of a reputable dealer.) DO NOT trust a dealership which adds on 3M crap, or other odds and ends that you really don't need. It's just instant cash in their pocket. $300 for a 3M coating probably means $250 profit for the dealer. Also, be leary of one that adds in a fee to all sales. That's just underhanded, and should be an insight into the management.

I hope you didn't feel pressured into this sale by the salesman 'becoming your friend' or them telling you that 'you won't find this anywhere else'. If things seem bad, WALK AWAY. There are plenty of other dealerships to choose from, even if they're rather far away.

I have family in this business, and I've been screwed even by them on things like service ($40 for wiper blades once, on a total bill of $60!).

So this whole essay probably hasn't made you feel any better, and I'm sorry for that. But I hope that at least the first part might help you, and the rest be helpful to someone else. Just pursue the hell out of it, and they will eventually collapse. Call your loan agent, and keep calling GM. Pestering will always make someone listen if you keep it up long enough.