I did something about the crappy customer service at my local dealer....

[Humdinger]

I hope they make it worth your while besides just low cost oil changes? With knowledge comes power. You are adding a value to their service. Make sure you are taken care of for stepping up and saving their ass!

[4churchill]

really? ive dreamed of owning a dealership...i wish i could put a group together

[LasVegas]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">THE DEALER NEVER LOSES </div></BLOCKQUOTE>

Here's the difference Church. In Vegas if you seriously ask any casino they'll tell you they're out to get your money. At least they're "honest" about it. Most car dealers/salesmen think they have to lie, cheat & steal to make a profit/living, when in fact they don't. I've been around a long time and let me tell you a story of a Cadillac salesman back in Indiana. He worked for the same dealer for years and had such loyal customers he didn't have to worry about making one "new" deal to make his annual living. All repeat customers for one reason...he was honest. When he retired (early might I say) he actually sold his little black "book" of customers to another saleman and it wasn't cheap either. Enough to retire on. I've only known two other car salesmen of that caliber in my life. Sooo, the bottom line is that you don't have to be like the rest. It may take a little more time and a bit more work but in the long run be more profitable and satisfying. I couldn't sleep at night if I had to make a living like most car salesmen. And the "game" they play on the typical customer is down right insulting to our intelligence. Most don't like to see me coming!

[4churchill]

Jonahs lets put it this way, i wouldn't trust one of these guys to house sit for me.....i must say today i was immersed in a sea of bull****, but i also understand why they use it. the way commissions work, and howmuch they are, will lead a salesman to say anything. one guy today even told a guy that his staff sized golf bag woudl fit in the trunk of the xlr. the guy was inside signing the papers and i said to the salesman, i dont think those clubs will fit,a nd he said "well he'll just have to find that out after he gets home..." implying that once the deal was done it was too late. i dont think i could bring myself to do things like that. lets put it this way, even when we are getting these "great deals" and "$100 over invoice" deals on our rigs, THE DEALER NEVER LOSES. They will refuse to do a deal if it costs them $0.01 more then they paid for the rig. And another word of advice, im sure most people know this, but you will actually get a better deal on your rig if you lease or finance it. CASH DEALS MAKE LESS MONEY FOR THE DEALER, so they will be more willing to deal if you plan to finance.

[frank6150]

About 45 minutes - hour south of Pittsburgh in the middle of freakin nowhere. I'm due for another trip to Jersey soon, gotta get there before Spike puts his summer rims on so I can steal his lug nuts.

[4churchill]

thanks for the well wishes tim. I think a good night's sleep and a nice hearty breakfast will help deal with the nervs. I am definately excited though, and I can't wait for my first customer. BTW: ill have my used car guy get a trade in value on those roller blades for you

[4churchill]

dinger, when i heard the commission structure, it became very worth my while, lets put it this way 1 h2 sale a month = pays 2 months on my rig. nj i just picked up a new rig a few weeks ago, i did better then employee pricing as the zero hour comes closer ive been thinking alot about what i want to do and say, and i realized the main thing is i want to be an "anti-dealer" dealer. I want to talk to people about the prospect of HUMMER ownership without them worrying about sales tricks or any games, and i swear i will never say "...let me introduce you to my friend XYZ (the closer)so he can help me help you..." I hate that **** when im buying a car. immediately you know it isnt his buddy just a closer and you begin to feel swindled. I also want to make sure every owner knows about the locker, and tc2 etc...before they drive off. the current salesmen arent required to explain the systems to people.

[4churchill]

I was at my dealer yesterday clearing some things up on my new truck, and i started talking to my friend who is the GM/part owner, about the horrible level of service i received. in the last year their whole HUMMER staff quit so they have chevy/caddy salesmen selling the HUMMERS. these guys dont know dick and it shows. So my buddy insteade of just taking my criticism, he made a challenge to me. Well all said and done, I am now the HUMMER product specialist at a dealer. I have had my dealer/sales license for a while being that i use it in my business. Starting tomorrow, i will be spending my fridays, saturdays, and sundays, selling HUMMERS. my plan is to only do this until they can find a full time HUMMER guy, but i just couldnt take these guys selling the rigs w/o knowing anything about them....i feel like a vigilante , im taking matters into my own hands, oh yeah and discounted oil changes too

[4churchill]

thanks for the well wishes. my intent is to regain the quality of service so many of the more recent purchasers of HUMMERS have been without. I am also planning on taking th HUMMER certification test, so I can become a HUMMER Product Specialist. They have given me one of the two offices in the HUMMER showroom, and all HUMMER sales on the days I am there will have to go through me. They have also authorized me to park my rig right out front, because like i said to them, I feel a person looking at a HUMMER would feel better about buying form someone who already drives and knows the vehicle. I start tomorrow morning 8:45 sharp. I am nervous, i must admit, i spend all day helping people buy high line cars, but i have yet to actually work at a dealership, i hope once they see the difference having a dedicated knowledgable HUMMER salesman makes, they will make sure the full-time guy they hire is not only HUMMER Certified, but HUMMER passionate, which is a trait many of today's salesmen are missing.

[timgco]

I can see it now.

Vancouver Hummer
...owned by H2 Source members.
:-)

[KenP]

I get the joke too, but damn. I'm not that old. I do find myself looking at the obits more frequently. I don't like seeing 50 yr olds dieing.

Back in the day, most of the salesmen drank heavily. Being so young, maybe that's why I fit in. Those Sat morning meetings are hell for teens. I can't tell you how many I missed or how many times I was sent home to "take a nap and clean up."

[Andre]

Whats the name of the dealership?

[dochummer]

My first real experience with a car salesman was definately not the best. The guy lied through his teeth, and I didn't find out till the next day. Of course, I never went back there and told everybody to avoid the place like the plague. I've heard they've overhauled the management there.

I have a buddy who's got some money, and he went to a beemer dealership. Nobody would give him the time of day (he was in his late twenty's and dressed in sweats)-short scrawny guy. Finally a sales guy walked up to him and helped him out...bent over backwards to help him out and sold him a z8. My friend was so impressed, he asked the salesman if he'd ever dreamed of owning his own dealership, the guy said yes...so he bought him one....

If you're an honest dealer/salesman, you WILL have loyal customers and repeat business. That's my 3 cents worth...

[LasVegas]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by KenP:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content"> Posted by 4C:
CASH DEALS MAKE LESS MONEY FOR THE DEALER, so they will be more willing to deal if you plan to finance </div></BLOCKQUOTE>Back end money.

Jonahs, no hair splitting friend. She asked a question and I gave a straight, honest answer. Really, it didn't occur to me she meant the hubcaps. Damn, I can't read minds. </div></BLOCKQUOTE>

B.S.

[LasVegas]

4C...My opinion of 95% of all car salesmen is that if their lips are moving they're lying. Be interesting to hear your opinion now that you're on "their" side. And tell the truth, if you still can

[4churchill]

yeah i think they hoooked me up b/c i know the bossman, but i hope to make a change....frank where in pa are you? ium a jerzy guy by birth and heart

[KenP]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content"> Posted by 4C:
CASH DEALS MAKE LESS MONEY FOR THE DEALER, so they will be more willing to deal if you plan to finance </div></BLOCKQUOTE>Back end money.

Jonahs, no hair splitting friend. She asked a question and I gave a straight, honest answer. Really, it didn't occur to me she meant the hubcaps. Damn, I can't read minds.

[ROX]

The dealership in the Portland is selling their franchise. Dick Hannah of Vancouver, WA, has changed their General Manager, and ever since then the staff all changed, and it's up for sale. Only one sales guy is left, and he really gets into the Hummer thing. Everyone else is gone. I wish I knew something about it, or I'd snatch it up in a hurry. Make sure your rig is good and dirty!!!! Good Luck!

[Darren]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by 4CHURCHILL:
my plan is to only do this until they can find a full time HUMMER guy, but i just couldnt take these guys selling the rigs w/o knowing anything about them.... </div></BLOCKQUOTE>

4Churchhill,

I hope you stay there for a while! I will have had my SUV for three years soon and want to buy an 06 model H2 Duramax - It would be great to be able to buy it from you!

[KenP]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Posted by LV:
He worked for the same dealer for years and had such loyal customers he didn't have to worry about making one "new" deal to make his annual living. All repeat customers for one reason...he was honest. When he retired (early might I say) he actually sold his little black "book" of customers to another saleman and it wasn't cheap either. Enough to retire on. </div></BLOCKQUOTE>I know one salesman like that. He is now part owner of a string of dealerships. He did well for himself and it has paid off. I have never heard of him taking an "up" and he TO's all his customers and has been doing it for years. You know the guy does well when he has his own employees. Good for him.

As for the "b.s.", I was 19 and I swear I remember it that way and that is the story I am sticking to. I have to. I've been telling it for so many years.