Rocky Road Rails Order

[BuzzH3]

Has anyone ordered these and actually received them yet. I ordered mine about a week and a half ago and I still haven't received them. When I call they just say that they are working on building them and have no idea when they will ship out. Their customer service is horrible. I'm going on an off-road event next weekend and was hoping to have them by then. I figured that giving them almost 3 weeks would be plenty of time. I guess not. Sorry, I just had to vent. If anyone is thinking about ordering these, make sure you give them plenty of time. They don't keep a stock of these. They build them as they are ordered.

[timgco]

If you really need them by next weekend and they cannot come through for ya, cancel the order and buy the factory ones. They are tough!

I don't want to knock Rock Road, because I have never dealt with them, their rails look very tough and well thought out, but if you can't wait, you can't wait.

If they are still in the building process, I doubt you'll see them by next weekend. THey would still have to get pc'd or painted and than shipped. I'd call them back and let them know your intentions on your upcoming trip. If they cannot promise you in time, cancel them. You don't want to go offroad without a set.

[HummBebe]

Originally Posted by timgco

If you really need them by next weekend and they cannot come through for ya, cancel the order and buy the factory ones. They are tough!

I don't want to knock Rock Road, because I have never dealt with them, their rails look very tough and well thought out, but if you can't wait, you can't wait.

If they are still in the building process, I doubt you'll see them by next weekend. THey would still have to get pc'd or painted and than shipped. I'd call them back and let them know your intentions on your upcoming trip. If they cannot promise you in time, cancel them. You don't want to go offroad without a set.

They had BABHUMV's done in three days...

[dochummer]

They also have their own powder coating facility. I know Glenn was going to Spain or something for vacation. Hopefully, the guy he left in charge isn't screwing everything up....

I just spoke with them. They said as soon as they made the first set of H3 rails...and it hit the web, they got loaded with a bunch of orders for the H3...so they're running behind trying to fill them all (new design for them etc...).... They were nice about it over the phone...

[BuzzH3]

BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After about 2 and a half weeks I finally got the rails in on Friday. I tried to install them only to realize that the holes did not line up. They welded one of the mounts in the wrong place. I assume that they have absolutely no quality control. I don't understand how no one noticed it. When they packaged them up to ship, they were taped together and you can obviously see that they don't match. The people that I have talked to have not been very helpful. I sent them an email showing the problem and I still have not received any response at all. They are not shipped in any sort of box. They are just wrapped up in about 8 miles of plastic wrap. There are no instructions or paperwork of any kind. One of the bolts they sent me was the incorrect one. It seems like they are running a very slip-shot business.

If anyone is thinking about getting some of these, you might want to think again. You will be better off getting the GM ones. This was a horrible experience. Now I have to find a way to package these stupid things up to ship them back.

[Urban Ops]

Go to pirate4x4.com and read all about that company. They have a horrible reputation. I personally will never buy from them again. Frankly I'm surprised you got them so quickly.