Hummer Dealer fails in my opinion

[BABHUMV]

Ok, took the BAB to dealer on Monday after driving back from Moab. to check for a noise in the driveline when coasting (Sewie, Neo (a diesel tech) and I all heard the noise and determined it is something in the driveline), an oil change and finish properly installing the tie rod, I had to install on Steel Bender because it failed there. $360.00 later they say they will not cover the tie rod end. Claim the noise is a bent shield (yes they are bent, the rig has been on the Rubicon and Moab within 30 days) They refused to remove the shields and drive the vehicle to determine where the noise is really coming from. I even offered to pay the tech an hour labor to remove the shields, which by the way, I believe, have to come off anyway to change the oil.

Anyway I am going to pick it up in the morning, remove the shields myself this weekend and drive it to make sure the noise is truly in the driveline.

Long story short, who has the number to Hummer so I can bitch that they will not cover a failed part, even if it was on the trail. We all know it is a concern, why else would we be carrying spares in the back of our rigs? (Thanks Neo. Part of the $360 is my own set to carry)

Bully any chance of posting the 30 seconds of tie rod bending footage. I think Elcovaians would appreciate it. Heck they have already seen a picture of me changing it.

[DRTYFN]

Originally Posted by BABHUMV

Bully any chance of posting the 30 seconds of tie rod bending footage. I think Elcovaians would appreciate it. Heck they have already seen a picture of me changing it.

You post it and you're banned. We're still living with the last tie rod clip from 3 years ago.

[Sewie]

That is absolute BS!!!!

I swear some of these guys you have to practically shove their noses in it to get them to acknowledge a problem. Do not settle for their BS answers. Raise hell! Escalate!!

Send Neo/Nav after them.

[westhillsat]

STEP TWO:

If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the HUMMER Consumer Relations Manager by calling 1-866-HUMMER6 (486-6376), Customer Assistance prompt.

BAB, hope you get some satisfaction from Hummer.

[lotus4s]

BABHUMV,

What does the driveline noise sound like and when does it do it?

[Agriv8r]

who did you talk with at the dealership??? there is the service writer, the service manager and the sales manager. if none of these help you, proceed to the General manager. mention "survey" and see if it helps. if not call the above number

[PARAGON]

tie rod failure while off-road is simply not going to be covered unless you have a "special" relationship with your dealer.

If you wheel the truck, things are going to break/bend. It's idiotic to expect GM to cover damage under those circumstances. Tie-rod failure is not the same as driveline failure.