Service department needs people skills!!!

[ChiHummer3]

Ok.....this is the 3rd time hy H3 has been in for a problem with distortion of the door chime in the drivers side door. The first time I took it in the service guy looked at me like I had 3 heads, and I had to explain the problem 3 times and he STILL didn't get it. I handed him the keys and told him to get in the car and put the key in. Viola!! He heard the problem. - Told me it was probably a loose wire.

Got the car back the next day....it was ok for a few days, and the distortion was back.

Called them back to have it looked at again, and have the cracked roof rails replaced. They told me the distortion was some how connected to the radio. ???? They told me they replaced the radio - although it didn't look like they did.....and the distortion was back again a few days later.
I wonder who actually did get that new radio, cause I know it wasn't me! (Roof rails looked good though)

Since the roof rails were replaced, the A pillar plastic has been rattling so badly on the highway, it sounds like they're going to go flying off the car. The headliner was also making these cracking noises all of a sudden too. All since the roof rails were changed out.

Called again to get it in for the door chime, A pillars and headliner.

Dropped the car off last night and the service arse says to me, "It IS a truck...it IS going to rattle.....it's NOT a luxury vehicle.....if you wanted luxury you should've spent the extra $25K and gotten the H2."

It took everything out of me not to jump over the counter and biotch-slap him!

So just because I ONLY spent $35K on the vehicle I should just deal with it sounding like it's falling apart??????

Gotta love the customer service at these dealerships!