They smoked in it

[Desert Dan]

That Sucks

I prefer the new car smell and leather seats to tobacco anyday!

I would ask for a total inside cleaning, shampoo the rugs and ionizing and a loaner car for the day. Say you has asthma or something

[KenP]

Originally Posted by hmrlvr

Got my car back from service yesterday, I thought it smelled like smoke but didn't say anything. I was just happy to have it back. The smoke smell is bad. Today I found cigarette ashes on the floor. Should I be pissed? I'm sure I'll get less sympathy from those of you who smoke but I don't, my wife doesn't, and my kids surely don't. Other than that, it was the best service I could ask for, so I don't really want to make a big deal about it. But did I mention it smells bad?

I smoke, but I'd still be pissed. Take that truck back and have them fix you up.

[dеiтайожни]

Wow, I can't believe nobody suggested this yet... be pissed and take it back to them for cleaning.

[KenP]

Originally Posted by dеiтайожни

Wow, I can't believe nobody suggested this yet... be pissed and take it back to them for cleaning.

Don't they wash and vacuum 3's like they do 1's and 2's when you take it in for service?

[HummerNewbie]

Originally Posted by KenP

Don't they wash and vacuum 3's like they do 1's and 2's when you take it in for service?

Yes, but unlike the H2s, they also wax it and top off the gas tank on the H3s

[Viet Nam Vette]

Yes, but unlike the H2s, they also wax it and top off the gas tank on the H3s

ROTFLOL....

[Hmmm2]

ROFLOL ..... priceless!

[hmrlvr]

2 emails to customer service and NO SERVICE. I went in and they apologized and told me to bring it back tomorrow and they will do the whole interior clean and deodorize thing. No cover up the smell thing , remove the smell I said. We'll see how they do.

[Hmmm2]

I HOPE you didn't already do the dealer phone survey that usually takes place within 48 hours of picking up your H3 after servicing. You were so happy to have your H3 back after they fixed the transmission prob .. but you weren't thinking about the smoke stench at the time inside.

[timgco]

Get the sales manager and the service manager by the balz! Let them know how PO'd you are that someone from the dealership you once trusted to work on your vehicle has let you down. You have asthma! The odor of ignorance and disrespect of this misshap. sent your lungs into an aggrevated hell!!!!!

I cannot believe that you grabbed your inhaler while driving and almost ran over some old lady in a wheelchair.

I would let them know how your trust and expectations of their dealer service has gone to $hit at least.

Do make them clean out your whole AC system!!!!!! Steam clean the entire vehicle... esp. the headliner and under the seats. if you have leather... forget it.. every time that truck heats up inside, your going to smell smoke!

Good luck! I'm pi$$ed off just thinking about it!

[hmrlvr]

Haven't seen the survey yet . But I will

[hmrlvr]

I just dropped it off, I talked with the detailer and was shown the can of crap their gonna put in the A/C. We'll see, I hope it's cleaned out. If not, he said he'll replace the interior. I'm just worried about 6 months from now. Will it return? Who knows. I think I got an ulser trying to deal with them. To think, I bought the car there mainly because of their service dept.

[Viet Nam Vette]

he said he'll replace the interior.

Damm...!!! That is service... !!!

[Hmmm2]

Originally Posted by hmrlvr

I think I got an ulser trying to deal with them.

Well, I know I must be developing an ulser. I'm still dealing with GM/Hummer over my rear axle/rotor grind...over 2 months now. Good luck to you. When you FIRST pick up your H3, drive it WITHOUT the a/c on, keep the windows UP, and see if you can smell any of the cigarette. As the interior heats up, you should be able to smell something if any of the odor is still in there. Then, put on the A/C with the windows UP .. see if you smell anything. Keeping my fingers crossed for you and staying positive. Once cigarette smoke gets in a vehicle, though ... it's gonna be tough to get it all out. If they replace your interior, make sure they replace the carpeting, seat covers (cloth or leather??), and the headliner. Probabbly the carpeting in the rear, too. Let us know what happens.

[Lucifer]

Return the favor and lite up in the showroom Cadillac XLR-V. I'm sure they'll get the point.

[hmrlvr]

Originally Posted by Lucifer

Return the favor and lite up in the showroom Cadillac XLR-V. I'm sure they'll get the point.

Damn, thats a great idea.

[Hmmm2]

ROFLOL... let me know if you do it. I'll take a video to catch the reactions and post it here.

[h2co-pilot]

It's "ulcer" dammit. U-l-c-e-r.


That is all.

[Hmmm2]

You're right ... U-L-C-E-R But when you're angry, any letters will do! ROFLOL!!

[hmrlvr]

Originally Posted by h2co-pilot

It's "ulcer" dammit. U-l-c-e-r.


That is all.

relax or you'll get one too