Tallowood_Air
05-27-2007, 01:47 AM
I've been working in Mississippi since the end of April. the town is basically on the Alabama state line. One night we had some down time and I decided to ride over to Birmingham [about 2 1/2 hrs one way] just to see what it was about...
on the way there i noticed that my truck acting a little wierd; while cruising at 85-90, it shuddered and occasionally stalled a little. I had JUST had the tranny and diffs rebuilt about 800 miles ago. WTF? Then later the engine overheated. WTF? so i hit the onstar button and they tow it to the nearest HUMMER dealership.
My truck is a 2007 HUMMER H2 with all the trimmings - about 60k, and has less than 15,000 miles. So OF COURSE these cocksuckers at Crest Cadillac & HUMMER find all kinds of reasons that the warranty is void. blah blah blah supercharger this, blah blah blah drivetrain that.
Point of failure was the transmission cooler. The transmission cooler is a small but integral part of the main radiator. The nature of the failure pumped the fluid out of the tranny into the radiator. The transmission, bereft of fluid proceeded to immolate itself.
My contention is this: The cooling system was not only UNmodified, but not affected by any parts that were. The part SHOULD NOT HAVE FAILED. The way it's put together means that I need a new radiator, $800 and (another) new transmission. $2000
I talked to both of the shops that rebuilt my trans, and they said the same thing: the cooler wasn't modified because it didn't need to be.
A very reputable third party specialist said the same thing.
All I'm asking for was the price of the new radiator. Nothing else.
(man, I LOVE a good customer service battle)
[please excuse the language]
Thus the First Battle ensues.
I plead my case [then curse violently] : and fight my way tooth and claw up bureaucracy.
1: Dealer the service advisor; David Spartman - this guy Never returns calls and is extremely difficult to contact. Also, he has way too many 'sick' days.
2: Dealer warranty manager; Kevin Moon - this guy said he agreed with me, then said the opposite to GM guy Wyatt Dehnke. What a scumbag.
3: HUMMER customer service; Alicia Mullum - lets just say she MAY have heard me call her a ****
4: HUMMER customer service; Kristin Peck - she was actually nice - I probably told her she sounded hot.
5: GM [premium brand] Regional Representative; Wyatt Dehnke - These GM guys have no idea what I'm talking about. To them the truck is supercharged, so it's perfectly reasonable that the transmission cooler failed, even though they have no knowledge of how the system works. (and therefore, what could cause failure)
6: General Motors; Mr. John Martin. He introduces himself as '...with General Motors' no brand, just GM. Of course he agrees with all the previous guys, even though ho knows nothing about the situation, or the components thereof. What a spineless, unimaginative dickhead.
What these guys don't seem to realize is this: What I really wanted them to do is offer me something; almost anything. Even a small percentage off the total invoice, or just off of the parts, or just the labor. Perhaps to admit that there MAY have been a defect.
At the end of the First Battle all I managed to do was chew up some of their time and (hopefully) show that I knew they were scum.
Thence the Second Battle: This is what really burns me up.
After the work is finished, I called David to pay for it. I’m working roughly 3 hrs away, and it’s rare that I have that much down time. So what I wanted to do was this: Pay with my card over the phone, then have it towed to me…
Those ****ers had the sheer, unmitigated audacity to refuse my credit card payment over the phone. Not a declined card – they never took the number. That’s basically an accusation against my person. How DARE they? I make right at $200k a year. . My checking RARELY goes under 5 figures, my credit is somewhere near 765. And: I bought the truck NEW – for Christ’s Sake. What are these *******s thinking?!? I’ve - literally - killed for less.
Thus instigates the Third Battle.
The dealership wanted their payment by check. They told me to FedEx them a check and he gave me their FedEx account number. (as if a check is more secure than a credit card) so anyways, I track down a FedEx branch – which is easier said than done. And they are closed – at 2:00 in the afternoon in the middle of the week. Business hours clearly posted on the door like 8-8 WTF. I ****ing hate this bull****. How does a company develop into a multi-billion dollar, international entity, and not even have the ability to keep the doors open 9-5. Since there isn’t another branch within 100 miles, I have no choice but o wait. When the twat finally shows back up from ‘lunch’ she’s surprised that I’m agitated. WTF? Package scheduled for delivery the next morning: to David Spartman himself by 8:30 AM. Of course he doesn’t call me back, so I call FedEx and track the package the following afternoon: it never made it because it was ‘mis-fowarded’ to ****in Memphis. WTF?! GFD! Not only is it already 12 hours late; it’s not going to get there until the Next day. FedEx has a combined IQ of about 65.
Anyway, that’s the end of my rant. Maybe you enjoyed it. maybe not. I'm way past caring.
on the way there i noticed that my truck acting a little wierd; while cruising at 85-90, it shuddered and occasionally stalled a little. I had JUST had the tranny and diffs rebuilt about 800 miles ago. WTF? Then later the engine overheated. WTF? so i hit the onstar button and they tow it to the nearest HUMMER dealership.
My truck is a 2007 HUMMER H2 with all the trimmings - about 60k, and has less than 15,000 miles. So OF COURSE these cocksuckers at Crest Cadillac & HUMMER find all kinds of reasons that the warranty is void. blah blah blah supercharger this, blah blah blah drivetrain that.
Point of failure was the transmission cooler. The transmission cooler is a small but integral part of the main radiator. The nature of the failure pumped the fluid out of the tranny into the radiator. The transmission, bereft of fluid proceeded to immolate itself.
My contention is this: The cooling system was not only UNmodified, but not affected by any parts that were. The part SHOULD NOT HAVE FAILED. The way it's put together means that I need a new radiator, $800 and (another) new transmission. $2000
I talked to both of the shops that rebuilt my trans, and they said the same thing: the cooler wasn't modified because it didn't need to be.
A very reputable third party specialist said the same thing.
All I'm asking for was the price of the new radiator. Nothing else.
(man, I LOVE a good customer service battle)
[please excuse the language]
Thus the First Battle ensues.
I plead my case [then curse violently] : and fight my way tooth and claw up bureaucracy.
1: Dealer the service advisor; David Spartman - this guy Never returns calls and is extremely difficult to contact. Also, he has way too many 'sick' days.
2: Dealer warranty manager; Kevin Moon - this guy said he agreed with me, then said the opposite to GM guy Wyatt Dehnke. What a scumbag.
3: HUMMER customer service; Alicia Mullum - lets just say she MAY have heard me call her a ****
4: HUMMER customer service; Kristin Peck - she was actually nice - I probably told her she sounded hot.
5: GM [premium brand] Regional Representative; Wyatt Dehnke - These GM guys have no idea what I'm talking about. To them the truck is supercharged, so it's perfectly reasonable that the transmission cooler failed, even though they have no knowledge of how the system works. (and therefore, what could cause failure)
6: General Motors; Mr. John Martin. He introduces himself as '...with General Motors' no brand, just GM. Of course he agrees with all the previous guys, even though ho knows nothing about the situation, or the components thereof. What a spineless, unimaginative dickhead.
What these guys don't seem to realize is this: What I really wanted them to do is offer me something; almost anything. Even a small percentage off the total invoice, or just off of the parts, or just the labor. Perhaps to admit that there MAY have been a defect.
At the end of the First Battle all I managed to do was chew up some of their time and (hopefully) show that I knew they were scum.
Thence the Second Battle: This is what really burns me up.
After the work is finished, I called David to pay for it. I’m working roughly 3 hrs away, and it’s rare that I have that much down time. So what I wanted to do was this: Pay with my card over the phone, then have it towed to me…
Those ****ers had the sheer, unmitigated audacity to refuse my credit card payment over the phone. Not a declined card – they never took the number. That’s basically an accusation against my person. How DARE they? I make right at $200k a year. . My checking RARELY goes under 5 figures, my credit is somewhere near 765. And: I bought the truck NEW – for Christ’s Sake. What are these *******s thinking?!? I’ve - literally - killed for less.
Thus instigates the Third Battle.
The dealership wanted their payment by check. They told me to FedEx them a check and he gave me their FedEx account number. (as if a check is more secure than a credit card) so anyways, I track down a FedEx branch – which is easier said than done. And they are closed – at 2:00 in the afternoon in the middle of the week. Business hours clearly posted on the door like 8-8 WTF. I ****ing hate this bull****. How does a company develop into a multi-billion dollar, international entity, and not even have the ability to keep the doors open 9-5. Since there isn’t another branch within 100 miles, I have no choice but o wait. When the twat finally shows back up from ‘lunch’ she’s surprised that I’m agitated. WTF? Package scheduled for delivery the next morning: to David Spartman himself by 8:30 AM. Of course he doesn’t call me back, so I call FedEx and track the package the following afternoon: it never made it because it was ‘mis-fowarded’ to ****in Memphis. WTF?! GFD! Not only is it already 12 hours late; it’s not going to get there until the Next day. FedEx has a combined IQ of about 65.
Anyway, that’s the end of my rant. Maybe you enjoyed it. maybe not. I'm way past caring.