Rude Hummer Dealer

[Allen]

I have had it with my Santa Clarita Hummer Dealership (Parkway Hummer). I went in to inquire about the AirForce One air intake system and I was informed that since I did not buy my H2 there, my business was not welcome. The sales rep told me this as well as the GM of the Hummer Dealership. Who do I inform at the corporate level? http://www.elcova.com/infopop/emoticons/icon_mad.gif

[Allen]

I have had it with my Santa Clarita Hummer Dealership (Parkway Hummer). I went in to inquire about the AirForce One air intake system and I was informed that since I did not buy my H2 there, my business was not welcome. The sales rep told me this as well as the GM of the Hummer Dealership. Who do I inform at the corporate level? http://www.elcova.com/infopop/emoticons/icon_mad.gif

[Buckeye Hummer]

I would call the GM at Hummer directly. They are very strict on their dealers. I can't remember the guys name but if you call the Hummer line they will tell you who it is. Post a complaint and be sure to follow-up. I GUARANTEE the dealer will be calling you back.

Good Luck.

[Joe]

Dam! This amazes me. Why would anyone turn away business like that. Well, what comes around goes around.

Sorry your experience was so bad.

[Grim_Smoker]

I would have just said "Well then I'm sure as hell glad I didn't buy my H2 here then" and walked out. Then drive through their showroom, literally.....in one end, over everything, out the other. http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

-Grim

2003 Sunset Metalic Orange H2 - Breathless Stage 2B, HID's, Gobi Rack & Ladder.

2003 Millenium Yellow Z06

[RLT H2]

Hey - I thought that dealers made a bulk of their money from service - either paid by the owner, or paid by the factory...

Oh yeah - and I FINALLY have an appointment to go talk about MY HUMMER tomorrow evening!!!

[Hummer Man]

Find out the name & number of your "AREA ZONE MANAGER" go up or down from him depending on his response to your complaint. Put everything in writing ( certified return receipt ) you will get satisfaction! I promise you!!

[Hum2]

Allen:

I know a midwest "AREA ZONE MANAGER"...not your area, but he would certainly get your specifics to the right place. E-mail me off-line if you would like me to help.

Ric Hines

OMAHOG/IHOG
Hum2@cox.net

[Albie]

NOoooo way, Hey Allen come down to Sherman Oaks, they will take care of you.

[DRTYFN]

Too bad about the ******* dealer. Call GM directly and register your complaint. Try to get the names of the people involved. We, as Hummer owners, have enough problems with the misperception of our beloved H2s by certain parts of the population. We don't need snotty dealers to boot.
You could also call the dealership let the General Manager know how you were treated.
Or you could do what Grim suggested and drive through the joint. Then give them a HUGE lawnjob. http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

[DennisAJC]

GO COLUMBINE ON DEM SUMMA BITCHES!

Or post their e-mail on our site and we'll all respond!

He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover

[DRTYFN]

Bright, Dennis. I'm not being sensitive, but what if some enviro-whacko sees this and tries to tell everyone H2 drivers are egging people to go out and massacre people. Do it quietly and use coded words. Like "I'm gonna Fedex that swell guy that cut me off a really nice bouquet". http://www.elcova.com/infopop/emoticons/icon_wink.gif

[DennisAJC]

HAHAHA!

Point taken DRTYFN,

Log on to Green Peace or Enviro Beings, I assure you their solutions for us are quite colorful and to the point.

And by the way....lighten up Ghandi.

He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover

[This message was edited by DennisAJC on 07-15-03 at 05:55 PM.]

[MAC]

I've always wondered about the auto dealerships and talked to my friends or family members who worked for or owned dealerships. Here you have the most expensive products most people will ever buy in their life (except a house), yet the sales tactics is generally on the level of bargain bazaar, street vendor or flee markets. Not only automobiles are expensive high ticket items, but they are highly sophisticated high-tech equipments(far more than computers), vital to the lives of the buyers and nation's economy, yet the quality of the operations just have not improved much in decades.

I read some of those "How to buy a car" books a few years ago, they plainly and correctly stated that all these sales tricks work, there is no incentive to change. Regrettable, even Starbuck has better service and attitude. It can be done.

The guy who sold me the Hummer was nice, knowledgeable and professional, knew all the answers and wanted to tell me more than I wanted to know. I called back 1-2 months after I had the Hummer, he was gone. Same thing with the guy who sold me the Mercedes or Jaguar. A high turnover trade. In many ways, the trade does not encourage nor want older and experienced salespeople. This is just a transit job on their way to something else.

[NCHummerman]

This may be where you write:

The President of the Hummer Division of GM is:

Mr. Michael DiGiovanni, President
Hummer Division - General Motors
P.O.Box 33169
Detroit, Michigan 49232-5169

I know that he is very much interested in all of us and our concerns regarding our trucks and especially the customer service that we are receiving. He is the person who decides who gets a Hummer franchise ...

Regarding your dealer and their practices, try contacting:

Mrs. Wendy M. Orthman
Communications Coordinator
PR Division/Hummer GM
MC: 482-A32-B98
100 Renaissance Center
Detroit, Michigan 48265-1000

Wendy's concerns are the public .... and she is also very involved in dealer relationships and those with their customer's.

Good luck,

Michael
---
Pewter Hummer H2
Northern California

www.zootsuitstore.com (http://www.zootsuitstore.com)
------------------------------------

[Allen]

Thank you all for your suggestions. I received a call tonight from Hummer corporate - Their customer relations manager. Besides getting a coupon ofr a free GM/Hummer oil change - which I will redeem in Sherman Oaks, CA, http://www.elcova.com/infopop/emoticons/icon_razz.gif She said that the area zone manager would contact Linda Norris - GM of Parkway Motors, and inquire about this. She apologized 9 times. I know that corporate can not change an independant dealer - but at least they responded to my e-mail I sent Sunday night. http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

[Allen]

DennisAJC - You all can e-mail them at Hummer@gm.com - Valery responded very nicely. I will also write to Mr. Michael DiGiovanni http://www.elcova.com/infopop/emoticons/icon_eek.gif

[DennisAJC]

Glad you recieved some satisfaction Allen!

He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover

[Steve R]

Bad service huh? That blows!

I bought my H2 at Sherman Oaks but when I needed a tranny-transplant...Thousand Oaks had the part and could do the change-out faster. Sherman Oaks even told me to go there if they could do it faster....it was all about getting my H2 back on the road again!

Now get this: even though I didn't buy my H2 at T.O. Hummer.....it didn't take a brain surgeon for them to figure out that IF they take care of me...my next Hummer purchase may well be from them.

If you frequent that dealership and they make you happy....you'd likely buy your next Hummer from them. It is disgustingly short-sighted on their part to turn you away. That's like turning down a seed cause you can't see it could become a plant.

On top of that... "RLTH2" is right: they make lots of money on service: everytime they fix something GM sends them money.

Course...I shouldn't condemn them too badly: Parkway will be doing a Hummer Happening with our club down the line....so we'll take their free food, drinks and prize give-aways.....but we'd better not hear of this happening again!

[Albie]

Steve when and where for the Hummer Happen?

[Steve R]

Albie....to be determined....probably a desert-run of some sort...I've been discussing it with their general manager. You're on the club mailing list....you'll hear about it.

[WHITE BEAST]

IM THINKING OF RUNNING THE JERK OVER http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

[Buckeye Hummer]

The dealers are rated on customer satisfaction, which is VERY IMPORTANT because this is how they get platinum status with GMAC. When they achieve this status they are offered lower interest rates and therefore can best serve their customers. Example: I bought ALL OF MY TRUCKS from Team Chevrolet in Pasadena (6 of them in as many years). They decided to jack me around and not give me my GMS employee discount so I went right up to Sherman Oaks and they gave it to me last September with a better interest rate. How did Team Chevy get stuck like this? Simple, due to poor service ratings Team did not achieve platinum status SOOO, they were alotted fewer H2's, given higher rates (basically got the shaft by their own doing). So don't think that we go unheard. Numerous complaints will ensure that when the next hot SUT comes out some dealers will get more than others, at better rates and so on. Keep it up, strength in numbers!

[Arizona Hummerboy]

The problem with my Dealer Ship is the service adviser that I have to work with. Everytime there is a problem with the Hummer, he tells me he has so many complants on it and Hummer does not know how to fix it yet, SUCH Bull S--T from a dealer service center. I have bitch to the head people about my proble, and they dont give a Sh-t.
I am to the point were I just dont know what to do. For a 70,000 Hummer I shoud be treated better.

[maybe some day...]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Arizona Hummerboy:
The problem with my Dealer Ship is the service adviser that I have to work with.
I am to the point were I just dont know what to do. For a 70,000 Hummer I shoud be treated better.<HR></BLOCKQUOTE>

Step 1: your salesman
Step 2: the sales/general manager
Step 3: the zone service rep

I had an experience many years ago with a GM service manager jerking me around - one of the wrench monkeys cost me an engine and the service manager didn't want it coming out of his department or something. He sat on the paperwork for my claim with GM for re-imbursement until I pursued it from the other direction - starting at GM and working back down the food chain to him. I got what I needed. Guy was such a jerk - when I finally got a copy of the paperwork - he had written on it "recommend no assistance" to cover himself.
Document everything, be calm and reasonable at all times, document everything, complain to upper management everytime you are not satisfied, don't forget to document everything - once things reach a certain point stop using the telephone and switch to certified letters and insist on written responses not verbal promises. Oh yeah one more thing - document everything. http://www.elcova.com/infopop/emoticons/icon_wink.gif

[argonaut]

You paid 70k for your hummer? That sounds like Highway robbery...

'03 H2 Sunset Orange No mods
'03 BMW M3 Convertible
'02 BMW M5

[BADRAP]

Well you can add another to the list of RUDE HUMMER DEALERS...
I tried once again to contact McGinnis Cadillac/Hummer here in Houston to talk trade, dollars and cents on this deal and they acted like I had no idea what I was talking about and they were very rude, fax this over, do this do that, very demanding. They did not ask for my information and they interrupted me in almost every sentence...

DO NOT BUY FROM THEM... They are here in Houston. Stay Away.....

Sorry to the guys who bought from them... Guess you have to be older and have a job....unlike me....

[NCHummerman]

BADRAP ...

My heart goes out to you .... keep up the faith.

I have posted this information below before. Hopefully, you have chronicled with dates, times, names, telephone numbers, etc. each and every conversation whether face-toface or in person with the dealer and/or Hummer/GM and you have each and every document, service order, invoice, etc. regarding your truck. You have to get a meeting with the owner of the dealer ---- if after the owner of the dealer will not work with you directly (not with an assistant or other person at the dealer) --- again, work with the owner, and be in a "realistic" manner, without emotion --- if this does not come to a satisfactory solution, then contact the people below:

The President of the Hummer Division of GM is:

Mr. Michael DiGiovanni, President
Hummer Division - General Motors
P.O.Box 33169
Detroit, Michigan 49232-5169

I know that he is very much interested in all of us and our concerns regarding our trucks and especially the quality of the truck and the customer service that we are receiving. He is the person who decides who gets and keeps a Hummer franchise ... FYI, at the present, the Hummer franchise is the most valuable auto franchise available today.

Regarding your dealer and their practices, try contacting:

Mrs. Wendy M. Orthman
Communications Coordinator
PR Division/Hummer GM
MC: 482-A32-B98
100 Renaissance Center
Detroit, Michigan 48265-1000

Wendy's concerns are the public and the perception of the vehicle by all. Not just the owners but the public .... and she is also very involved in dealer selection and relationships and those with their customer's.

Yesterday, I drove my H2 into the dealer with a list including the second broken radio, very bad rattle in the passenger side rear, trim pieces on the inside continually falling off, trim pieces on the outside also continually falling off ( been back 7 times for the outside trim), and I left it there until such time that they can fix everything.

Good luck, and again, keep strong and set your goals and stick to them.

Michael
---
Pewter Hummer H2
Northern California

www.zootsuitstore.com (http://www.zootsuitstore.com)
------------------------------------

[SOCAL XMER]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Allen:
I have had it with my Santa Clarita Hummer Dealership (Parkway Hummer). I went in to inquire about the AirForce One air intake system and I was informed that since I did not buy my H2 there, my business was not welcome. The sales rep told me this as well as the GM of the Hummer Dealership. Who do I inform at the corporate level? http://www.elcova.com/infopop/emoticons/icon_mad.gif<HR></BLOCKQUOTE>
I've been in there being I live in Santa Clarita I thought they were a bit snobby, but damm that takes the cake!!
I hope they treat me better when it comes time to buy my H3.
I see alot of them on the lot and they don't seem to be selling alot of them, maybe if they changed there attitude they might sell more.

I want an H3!
XM satellite radio,killing AM and FM one sub at a time!

[TJ]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>On top of that... "RLTH2" is right: they make lots of money on service: everytime they fix something GM sends them money.<HR></BLOCKQUOTE>
Goodness, then MY H2 is making them gazillions, a veritable GOLD MINE...no wonder they like me so much over there!!!

[TJ]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Oh yeah one more thing - document everything.<HR></BLOCKQUOTE>
Pictures/photos are also good...I've got a whole file of documentation AND pictures

[TJ]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Arizona Hummerboy:
Everytime there is a problem with the Hummer, he tells me he has so many complants on it and Hummer does not know how to fix it yet<HR></BLOCKQUOTE>
This is exactly when you get the "unable to reproduce" and/or "case is closed" on your service papers. I think it would be much better to say 'we don't know what the problem is, we don't know how to fix it yet, but we'll call you when we get it figured it out'...something like that would sit a lot better with me than "unable to reproduce" or "case is closed".