Is The Dealer BS-ing Me Here..???? Hummer Workers ..This Ones For You..Answere Please

[Viet Nam Vette]

Been trying to get the Vin# on my new ordered H3. So to day the Sales Chickie calls back and tells me that the Hummer H3 Builders are waiting for the new roof marker lamp assemblies that I ordered as an option.

Seems like according to her that the my H3 as well as some others have been built up to a point ..and then side lined in a holding area to await the new roof marker lamp asssembly that will be arriving between Oct 8-10th .

My H3 was Ordered on 8/1/06. I have a copy of the order and and order number and options listed.

So now she is telling me that it looks like sometime near the end of October before I'll see my H3. She also said .that I could have them finish buiding the H3 and then have the lights installed by them the dealer ..Oh ..but the dealer would charge me $200.00 to install them.

I told her to let the order ride and I'll wait..

Ok ..So Hummer Builders....Is she BS-ing me ?? Or is there in fact a new shippment of marker lamps coming in and her story is straight. And does the Hummer production line really side line rigs untill parts come in?

I told her I was going to check her story on the Hummer Site...:violin:

[DRTYFN]

Last we heard, those were a dealer installed option. I think you're being put on the Step Program.

[Wisha Haddan H3]

Don't know the answer but that sure sucks. good luck!

[Viet Nam Vette]

Last we heard, those were a dealer installed option. I think you're being put on the Step Program.


I thought These are Factory installed as shown on the Hummer web site where you order.?? Items that are dealer installed were listed that way and prices were up to the dealer according to the site...:confused:

And What is the Step Program..??:D

[Viet Nam Vette]

Don't know the answer but that sure sucks. good luck!

If this dealer is Farging with me than he's toast.. :lame: I'll walk and go somewhere else.

[FutureHummerOwner]

Dude, read the post I made earlier today. My order is on hold because of the marker lights too. The only thing the dealer could tell me was that it was because of a " Wind noise problem" .

He told me to remove the option from the order and the dealer would install them when they get them. I still haven't decided what to do.

[Viet Nam Vette]

Dude, read the post I made earlier today. My order is on hold because of the marker lights too. The only thing the dealer could tell me was that it was because of a " Wind noise problem" .

He told me to remove the option from the order and the dealer would install them when they get them. I still haven't decided what to do.

Ok I'll read it.. but then again it sounds like there might br some truth to what my dealer is telling me... And..I would check with the dealer to see if he's going to charge you for installation..:D

[Roughwater]

I was at the dealer today having some other repairs done (roof rails, windshield, etc) and overheard them talking to a couple people about the marker lights. Seemed like it was the same story you have heard, that they are still working on the new design for the lights and can't repair or get any with lights until the design is fixed.

Sorry about that.

[Viet Nam Vette]

I was at the dealer today having some other repairs done (roof rails, windshield, etc) and overheard them talking to a couple people about the marker lights. Seemed like it was the same story you have heard, that they are still working on the new design for the lights and can't repair or get any with lights until the design is fixed.

Sorry about that.

No Problem..it's only a few more weeks. Like I said.. I was told the lights would be at the factory between the 8th & 12th of Oct. My point was I wanted to make sure the dealer wasn't BS-ing me.

I won't trust this dealer untill I verifiy the GMID price and drive off the lot. There intitled to make a buck like any other business but I still watch my back no matter what they tell me.

That's why I spent a year here before I ordered. To get educated and have some support. And that I have gotten form this Forum from every one.

Thanks Peep's:perfect10s:

[f5fstop]

All I can say is they used to be installed by the dealer or at a designated installation shop, not the factory. If this changed it is news to me, but it could since I'm primarily working a year ahead of what is being produced.
I do know that there are facilities around the USA that installed some of the optional equipment that was on the MSRP such as lights, brush guards, etc., and maybe (again maybe) this is where the hangup is.

[Viet Nam Vette]

All I can say is they used to be installed by the dealer or at a designated installation shop, not the factory. If this changed it is news to me, but it could since I'm primarily working a year ahead of what is being produced.
I do know that there are facilities around the USA that installed some of the optional equipment that was on the MSRP such as lights, brush guards, etc., and maybe (again maybe) this is where the hangup is.

Then if that is true why does the Hummer web site indicate a factory installed item and list pricing for dealer installed items seperatly. I know before you stated that they would have to post two different MSRP stickers if the dealer installed the items. My Dealer said he would charge me $200.00 to install the roof marker lamps if I bring it back after taking delivery eary instead of waiting. That's a Buch of crap..!! If it's Dealer installed ..what's the diff Now or later..I still paid the GMID price .


If you remember the first dealer I went to tried to beat me for $600.00 on the GMID price ..as he smiled and told me that the GMID price is the same anywhere I go. It's a good thing I shopped him. He was full of BS.:twak:

So...how do we confirm that the Fctory in fact is installing the options and has held production due to this fact. The poster's above seem to be getting the same story.

Wish I could find out what's really going on. I Freaken Hate Bull ****.. !!!:rant:

I wish these dam dealers would Just tell me the truth....!!!!!!:mad:

[Hummer Guy]

The factory does not actually install them (nothing has changed), they also do not install things like brush guards, tube steps, etc. IF it is ordered from the factory, the parts and car will both show up at the dealership (from different places, normally at different times), and a tech will put them on AT the dealership. Someone who is GMS or GMID will prefer this, because it is a set price and non-negotiable, as it is on the vehicle invoice. As far as the marker lights, I haven't heard anything about when they're coming off constraint.

[BigBill]

I too saw that the top marker lamps are installed at the factory from the website, but then again that website hasn't been updated in awhile!

I was at the dealer last week, Hummer of Kansas City, and although they are generally clueless, they said that these add-ons are installed at the dealer. He even went so far to tell me how they installed it.

Just my $.02, but I think they are shafting you. :iagree: with your assessment.

Bill

[rzv500r]

The amber roof marker lamps #19156090 when ordered as an RPO accessory are installed at the dealer just as hummer guy mentioned and there doesn't seem to be a supply problem with them at all, they are readily available. There is however a redesigned exterior A pillar trim molding in the works that GM sent out a bulletin on months ago to deal with the wind noise caused by the original design fitting loosely with an excessive gap between it and the roof rail trim. This may be what your sales person is referring to and may simply not be completely knowledgable on as the two outer lamps that come with the roof clearence lamp kit actually get mounted to the A pillar trim but I can't see where anything like this would hold up production of a truck.

[f5fstop]

Then if that is true why does the Hummer web site indicate a factory installed item and list pricing for dealer installed items seperatly. I know before you stated that they would have to post two different MSRP stickers if the dealer installed the items. My Dealer said he would charge me $200.00 to install the roof marker lamps if I bring it back after taking delivery eary instead of waiting. That's a Buch of crap..!! If it's Dealer installed ..what's the diff Now or later..I still paid the GMID price .


If you remember the first dealer I went to tried to beat me for $600.00 on the GMID price ..as he smiled and told me that the GMID price is the same anywhere I go. It's a good thing I shopped him. He was full of BS.:twak:

So...how do we confirm that the Fctory in fact is installing the options and has held production due to this fact. The poster's above seem to be getting the same story.

Wish I could find out what's really going on. I Freaken Hate Bull ****.. !!!:rant:

I wish these dam dealers would Just tell me the truth....!!!!!!:mad:

You know, I discussed this with you over the phone. I fully explained that there were items listed on the MSRP that are actually installed by the dealer or a third party installer versus at the plant. I explained that these RPA items could still be sold by the dealer as a dealer installed item, and the dealer could charge more
I'm not sure what else I can say about this subject, and I do not have the time to explain this subject anymore.

[f5fstop]

The amber roof marker lamps #19156090 when ordered as an RPO accessory are installed at the dealer just as hummer guy mentioned and there doesn't seem to be a supply problem with them at all, they are readily available. There is however a redesigned exterior A pillar trim molding in the works that GM sent out a bulletin on months ago to deal with the wind noise caused by the original design fitting loosely with an excessive gap between it and the roof rail trim. This may be what your sales person is referring to and may simply not be completely knowledgable on as the two outer lamps that come with the roof clearence lamp kit actually get mounted to the A pillar trim but I can't see where anything like this would hold up production of a truck.

You and Hummerguy are correct in regard to installation location (however, there are a few installation places that actually perform the installation for the dealers).
However, the roof marker lamps are on hold and cannot be ordered or shipped until the new redesigned parts are available.

Subject: Quarantine Request H3 Accessories Roof-Mounted Marker Lamps - keywords accessories accessory lights windshield #PIT4021A - (07/07/2006)



Models: 2006 Hummer H3
Condition/Concern:
There is a wind noise from the roof mounted Marker Lamps or Off Road Lamps. This may also sound like it is coming from the top of the windshield area.

Recommendation/Instructions:
Effective immediately, please quarantine all inventory of the H3 Accessories Roof-Mounted Marker Lamp Package (P/N 19156090, P/N 17803066, P/N 12499109).

This PI is still in effect, the revised parts are not out yet.

[HummerNewbie]

Doesn't help those waiting on new vehicle orders but for those that are still having the wind noise issues have your dealer look at the DS A-pillar. I know that when they finally got mine fix they also replace the DS A-pillar so what was considered an issue with the marker light assembly across the roof might have actually been the A-pillar all along.

[H3.007]

Mine originally had the marker lights on it. I wanted the off-road lights as I was getting the off-road Adventure package. They charged me an extra $700 to replace the markers with the off-road lamps. I was in a hurry to take delivery by the next weekend so I bit and let them do it. It only took them a couple of days . I am still foggy on why an Adventure package would only have the marker lights instead of the off-road lights but whatever.... :lame:

There has been an issue with wind noise and marker lights so the delay you are experiencing could be legit' - but a month - dAmN! :twak:

[HummerNewbie]

They charged me an extra $700 to replace the markers with the off-road lamps. I was in a hurry to take delivery by the next weekend so I bit and let them do it.

I hope they at least gave you the marker lights after they were taken off so you could sell them and get back some of the money you paid for them.

I am still foggy on why an Adventure package would only have the marker lights instead of the off-road lights but whatever.... :lame:

The Adventure package doesn't come with either one, they are options. Why would anyone want the marker lights rather than the off road light on an adventure, because they have a choice of what they like and then they can get much better aftermarket off road lights.

[Viet Nam Vette]

You know, I discussed this with you over the phone. I fully explained that there were items listed on the MSRP that are actually installed by the dealer or a third party installer versus at the plant. I explained that these RPA items could still be sold by the dealer as a dealer installed item, and the dealer could charge more
I'm not sure what else I can say about this subject, and I do not have the time to explain this subject anymore.

I apprecieate the time you spent with me on the phone. Thank you.

I'm not trying to beat a dead horse here. Just trying to understand what the dealer is up too if anything.

[f5fstop]

I'll go over this one more time for everyone.
There are certain items that are only installed at the plant, such as interior types (leather/cloth), radio option, XM, Monsoon, locking rear axle, off-road (adventure series) t/case, etc. These are known in the business as RPOs (Regular Production Options). (Note: Dealers can switch radios, install XM etc., but these are on a one-on-one basis and are up to the dealer. Basically, these items are ordered with the vehicle and are considered RPOs.)

Then, there are RPAs (Regular Production Accessories), and these accessories are priced as part of the MSRP, but are actually installed by the Dealer, or by a third party contracted by GM, since many Dealers do not like to install these RPAs. These RPAs are items such as Brush Guards, Market Lamps, Driving Lights, Tube Steps, etc.
The advantage of these items is they are priced the same no matter where you purchase your vehicle, and they are priced on the MSRP. The Disadvantage is some Dealers do not believe they are paid enough for the installation; thus they hate to order them, or they are ordered and the third party installs the items for the dealer. In this case, the vehicle is shipped to the third party installer, and the items are installed and then shipped to the dealer for sale. This could be where the tie up is. The third party supplier is waiting for the items to be shipped for installation on the vehicle.
When an RPA is ordered on the MSRP, the day the vehicle is registered as having completed successfully the DVT (Dynamic Vehicle Test) at the end of the line, the information entered from the completion, triggers GM Service Parts to ship the required RPA to the Dealer or to the third party installer, depending on the Dealer's request. That way, when the vehicle hits the Dealer or the third party installer, the box with the required RPAs are sitting at that location with the VIN of the vehicle clearly marked on the box.
(Dealer and/or third party get paid what GM determines to be a fair price for installation. This is where some dealers state the amount is not enough. It is, but they can get more as a Dealer Installed Accessory, see the following.)

Now to add some confusion, most of the RPAs that you can order as part of the MSRP, can also be separately ordered by the dealer, and installed as a Dealer Installed Accessory (DIA). When the item is not ordered on the MSRP as part of the original order, and installed by the dealer as a DIA, the dealer has the right to charge anything they want for the item and the installation.

For example, that is why the Brush Guard was $600.00 as an RPA, but can be any price the dealer can get from the customer. If the customer is willing to pay $1000.00 for the brush guard as a dealer installed accessory it is legal and there is nothing GM can do. Only thing that can control this price is the market place. If dealer A wants $1000.00 and Dealer B only wants $800.00, then dealer B will get more business.

Why there is a hold on the vehicles due to the marker lamps is probably that the plant won't ship due to a stop order on the parts. My recommendation would be to sit down with the dealer, and make an agreement to delete the items from the ordered vehicle, and when they are available the dealer will install the item at the same price that was quoted on the MSRP. Make sure it is in writing. Or, wait until the marker lamps come off stop order and the new ones are available for shipment to the dealer or to the third party installer.

[Viet Nam Vette]

Thanks F5 For that excellent explanation. I think I got it now... In fact I just spoke to the Dealer and I am staying with the factory order and will wait for delivery.

They do not install any Items but have there vehicals arrive equipped with factory odred Accessories like the light bars and steps etc. They do install special ordered items like the afor mentioned but charge for labor for install such as my Light Bar wich is $200.00. And you are correct.. they get $899.00 for a Brush Gaurd Installed.

The more I ask the more I know..... Thanks Again..:perfect10s:

[Hummer Guy]

That way, when the vehicle hits the Dealer or the third party installer, the box with the required RPAs are sitting at that location with the VIN of the vehicle clearly marked on the box.


:giggling:

[BigBill]

As always, another excellent explanation from f5fstop!

Thanks and keep up the good work!

Bill

[Viet Nam Vette]

:giggling:

Ok Brian.... You gonna let us in on the:giggling:.....or is it an inside joke...:D

[H3 Builder]

I do know that the plant has a company that installs certain items on certain trucks and Hummers. Some trucks are modified for like Orkin or other companies with tool boxes. Extreme Colorado trucks are finished at these places also. Then there is the H3X, they install the brush guard and hard spare carrier, and the rest of the things that can't be installed on the assembly line. These extras can cost GM lots of money to install in regular production process.

The other reason that these could be on hold is if the noise is comming from the winshield, there could be a fix comming and they are waiting for the change to the body. If you want it sooner, then have them cancel the lights that are on hold. I would think that they will come out with a fix for the ones already built.

[Hummer Guy]

Ok Brian.... You gonna let us in on the:giggling:.....or is it an inside joke...:D
Its just rare that all the parts arrive on time so they can be put on the truck -- but kudos to GM for getting better lately!

[Viet Nam Vette]

Its just rare that all the parts arrive on time so they can be put on the truck -- but kudos to GM for getting better lately!

Yeah.. that's why they call it..."Just In Time Manufacturing"....Or....Almost Just in time...:giggling:

[partsguy]

I'll go over this one more time for everyone.
There are certain items that are only installed at the plant, such as interior types (leather/cloth), radio option, XM, Monsoon, locking rear axle, off-road (adventure series) t/case, etc. These are known in the business as RPOs (Regular Production Options). (Note: Dealers can switch radios, install XM etc., but these are on a one-on-one basis and are up to the dealer. Basically, these items are ordered with the vehicle and are considered RPOs.)

Then, there are RPAs (Regular Production Accessories), and these accessories are priced as part of the MSRP, but are actually installed by the Dealer, or by a third party contracted by GM, since many Dealers do not like to install these RPAs. These RPAs are items such as Brush Guards, Market Lamps, Driving Lights, Tube Steps, etc.
The advantage of these items is they are priced the same no matter where you purchase your vehicle, and they are priced on the MSRP. The Disadvantage is some Dealers do not believe they are paid enough for the installation; thus they hate to order them, or they are ordered and the third party installs the items for the dealer. In this case, the vehicle is shipped to the third party installer, and the items are installed and then shipped to the dealer for sale. This could be where the tie up is. The third party supplier is waiting for the items to be shipped for installation on the vehicle.
When an RPA is ordered on the MSRP, the day the vehicle is registered as having completed successfully the DVT (Dynamic Vehicle Test) at the end of the line, the information entered from the completion, triggers GM Service Parts to ship the required RPA to the Dealer or to the third party installer, depending on the Dealer's request. That way, when the vehicle hits the Dealer or the third party installer, the box with the required RPAs are sitting at that location with the VIN of the vehicle clearly marked on the box.
(Dealer and/or third party get paid what GM determines to be a fair price for installation. This is where some dealers state the amount is not enough. It is, but they can get more as a Dealer Installed Accessory, see the following.)

Now to add some confusion, most of the RPAs that you can order as part of the MSRP, can also be separately ordered by the dealer, and installed as a Dealer Installed Accessory (DIA). When the item is not ordered on the MSRP as part of the original order, and installed by the dealer as a DIA, the dealer has the right to charge anything they want for the item and the installation.

For example, that is why the Brush Guard was $600.00 as an RPA, but can be any price the dealer can get from the customer. If the customer is willing to pay $1000.00 for the brush guard as a dealer installed accessory it is legal and there is nothing GM can do. Only thing that can control this price is the market place. If dealer A wants $1000.00 and Dealer B only wants $800.00, then dealer B will get more business.

Why there is a hold on the vehicles due to the marker lamps is probably that the plant won't ship due to a stop order on the parts. My recommendation would be to sit down with the dealer, and make an agreement to delete the items from the ordered vehicle, and when they are available the dealer will install the item at the same price that was quoted on the MSRP. Make sure it is in writing. Or, wait until the marker lamps come off stop order and the new ones are available for shipment to the dealer or to the third party installer.

If I were to compose that, I would need a nap right after.

[Viet Nam Vette]

If I were to compose that, I would need a nap right after.


Yeah He's the best.. Took a lot of time to put that together. It did clear the air though....

Wonder if the Japanese have an "F5" for there Forum..?? :giggling: