Satisfaction Survey?

[toughguy]

How important is this survey? I purchased my Hummer H3, about a month ago, and soon after my purchase, I was told by the salesperson and a Dealer Hummer Representative. That we are trying very hard to make you COMPLETELY SATISFIED. So, when you get your Satisfaction Survey, you can answer COMPLETELY SATISFIED. I've even received a couple of phone calls by the salesperson and the Dealer Hummer Representative asking if I was COMPLETELY SATISFIED!!!
So what's the deal with this Survey? the salesperson and the Dealer Hummer Representative, really want me to fill in that left hand column COMPLETELY SATISFIED!!!

[toughguy]

How important is this survey? I purchased my Hummer H3, about a month ago, and soon after my purchase, I was told by the salesperson and a Dealer Hummer Representative. That we are trying very hard to make you COMPLETELY SATISFIED. So, when you get your Satisfaction Survey, you can answer COMPLETELY SATISFIED. I've even received a couple of phone calls by the salesperson and the Dealer Hummer Representative asking if I was COMPLETELY SATISFIED!!!
So what's the deal with this Survey? the salesperson and the Dealer Hummer Representative, really want me to fill in that left hand column COMPLETELY SATISFIED!!!

[Mike E]

It's thier way of "grading" dealerships to make sure they are providing good cusomer service. I work on the Real Estate side of GMAC and we do the same thing and make it marketable to public. It's called, Premier Service. Thier may be an incentive from GM to the dealership if they receive a certain percentage of excellent surveys returned.

[Ken06H3]

At some dealership, bonuses are dependent upon the results of the survey.

[timgco]

... and some sales people get fired over this! If you are not 100% satisfied, make sure you tell them, so they can take care of that for you. Christmas is around the corner. http://www.elcova.com/infopop/emoticons/icon_wink.gif

[KenP]

I was told to call my salesman and/or sales manager if I could not answer "Completely Satisfied" to any question on the survey. I was told they would make things right.

Of course, I've never had any problems with Hall HUMMER. http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

[DarthKarl]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Alec W:
I've never been back there in almost 3 years. I hope someone from Medved in Wheatridge Colorado reads this http://www.elcova.com/infopop/emoticons/icon_biggrin.gifhttp://www.elcova.com/infopop/emoticons/icon_biggrin.gif </div></BLOCKQUOTE>

So true. Medved=scumbags

[partsguy]

C S I = $$$$$
Top Box is everthing!75-100k a year for the dealership.If your happy let them know if not....hold it over there heads.

[x-humm]

I don't it works. When I received my survey and I complained about the Dealer. They didn't bother to contact me for further details or try to investigate what the Dealer did wrong. I think this is "bull" survey...and they want to pay you to write (or lie) about how good they are...

[Aqualight]

I was told about the survey but haven't received one yet. I bought my H3 on Thanksgiving eve. Nothing but good comments to say for Sewell Hummer in Plano Tx. They definitely won me over.

[4churchill]

the survey is very important. allocation as well as SFE and many other things are based on it. many salesmen have their monthly percenbtages affected by surveys. people think they are a joke, but for a salesman and dealership they are actually very important. the dealer receives a copy of every survey!!

[oneworld]

I had the same thing happen when I leased mine in August. I lied and tryed to be as positive as I could but was not completely satisfied, I will not bore you with all the problems I went through, but the sales person sucked, an older man, I did not want him to get in trouble so I was as kind as could be, but not completely satisfied. And he was not going to let me get my first service for free becuase of it. What a bunch of bull, the first service was just and oil change, and they werent even nice to me when I droped off my H3. I did not have to pay for the service, but they still totaly screwed me. It was the abosulte worst car buying expereince that I ever experieinced.

[J.L]

If a question is answered anything but Completely satisfied the result is considered to be unsatisfied and shows negative , I once had customers from another country ASIA and they killed me in total scores running for a 3 month period .One more in that 3 month time I would have lost my job .The crazy part is the most satisfied customers dont send in the survey due to the fact thay have no complaints . let's face when something goes wrong you want to express it and vent . So a survey would work better if some how it was mandatory that all customers fill in and send them back .I dislike asking a cutomer to answer completely satisfied it should happen with out asking .

[Anonymous]

I got a call from the salesman today. He told me that I should be getting the survey in the mail soon and wanted to make sure that I was "completely satisfied". Truthfully, I'm not that satisfied with the salesman, and less than impressed with the dealership, only because of the extras that they tried to add on to the sticker after the deal was done. You know, pinstriping (Yuck, and it wasn't on the car yet), $285 to tint just the front two windows (got them all tinted for $100), $485 for the "desert protection package" (what a joke, ask me if you want to know what's involved in that), and $250 for VIN etching (free from most local PDs and $9 for the do-it-yourself kit at Pep Boys). Anyway, I had to debate each one and it added an extra hour to the deal.

So the salesman tells me over the phone that once I get the survey and fill it out "completely satisfied" of course, they'll send someone to my house to pick it up and leave me a nice gift too. Hmmm, they must really want me to be "completely satisfied". Its gonna cost 'em.

[R2]

My dealer sucked

[J.L]

pick up your survey form your home ? and a free gift WOW

[aggiehummer...er]

From a dealer, please give straight A's on the surveys. It's a stupid system. If GM wants accurate feedback, they shouldn't base bonuses on these surveys.

If you had a huge problem with your salesman or the dealer, write that down in the comments section, or call the sales manager and discuss it with them.

Whatever you do, don't have them come pick it up. Then they'll look at it and decide whether or not to send it in.

[NM H3]

Stopped by my dealer yesterday, and was talking to the sales manager. Asked about the tray/cup that no longer comes in the center console of all models. I was given a price, and then mentioned I had still not received my survey, but would let him know when I received it. He gave me a tray. I also asked about the price of mud flaps, gave me those too.

[NEOCON1]

NM H3 guess they are pretty important http://www.elcova.com/infopop/emoticons/icon_smile.gif you got some goodies http://www.elcova.com/infopop/emoticons/icon_biggrin.gif hey theres away ~ can get some free crap

[trading13]

I got my survey, 3 reminder follow up letters and an extra survey (just in case I lost the first one, I guess) all from Hummer not my dealer. Dang I'm gonna send it at some point I swear!!!

Anon did you go to Kachina? They really kinda suck. Eddie at Royal in Tucson was really great. Hey where did you get your windows tinted?

[evldave]

I'm waiting until I get my 2k oil change/dash gauge/gm label fix/washer recall fix ALL FIXED. Can't hurt to send it in late, right? Plus I can hold it over their head - really, though, the only thing I wasn't completely statisfied with was the annoyance about the survey! Go figure...

[toughguy]

Went to dealer today, with survey in hand. And told the saleperson that I was not COMPLETELY SATISFIED.There was no way, I was going to put COMPLETELY SATISFIED, on the survey. So, he asked "What can I do to change your mind". So, I thought for a moment and realized, how dirty the H3 get's without the Mud Flaps. So, I said "get me the Mud Flaps and I will fill it out right now COMPLETELY SATISFIED". So, that's what he did. I saved eighty bucks on the Mud Flaps.

[Edspad]

Towbin Hummer Really bent over backwards to make us happy with our purchase, $500 off the Price we had settled on because the day before I picked up our ride a salesman looked at our order wrong and informed me our hummer arrived and was sold weeks prior http://www.elcova.com/infopop/emoticons/icon_mad.gif, then it arrived the next day.$500 1 month worth the insurance so we could drive off the lot that night (Farmers Insurance network was down that night)
$65 tank of gas if we answered 100 on survey
Free registration service(no long line for the States Blood Money.)Free wash,Cookies in the mail..lol I understand why Towbin Hummer in Las Vegas is the # 1 dealer in sale's. I have bought allot of new cars and most of the time I always walk away checking my pocket book is in place.

[Planohummer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by evldave:
I'm waiting until I get my 2k oil change/dash gauge/gm label fix/washer recall fix ALL FIXED. Can't hurt to send it in late, right? Plus I can hold it over their head - really, though, the only thing I wasn't completely statisfied with was the annoyance about the survey! Go figure... </div></BLOCKQUOTE>
If GM receives the survey more than 45 days after it's mailed to you, it doesn't count. The dealer can still see the survey, but it's not included in the overall calculation