[mdoyle]

Nice of them to make a deal with you when you threaten to leave, why didn't they offer upgraded equipment and better rates when you were a regular paying customer?

Trying to retain customers is one thing, it's the lower rate plans they don't ever offer to existing customers that piss me off. If you're under contract at a fixed price then fine but charging wildly different rates outside the contract period is wrong.

What, are we supposed to call them every month to ask what the new rate is?