I have my 06 SUT at the dealer for the 3rd time today for leather problems. I took it in the 1st time because many of the panels where literally cracking and the leather surface was peeling away. You can wipe the seat and have black pieces come off. The 1st time my dealer tried to repair, which meant putting some kind of shiny fake looking coating on all the seats and filling in the cracks. I was without my Hummer for 3 days the first time.
The 2nd time, they had my Hummer for 10 days. They replace a few of the bolsters this time as well as the bottom of the 40% split in the back seat. They ordered the bottom for the 60% back seat but the wrong part came in. So after 10 days it was still not finished, unhappy customer! After I took it home and looked at the seats in the light, I noticed panels still had cracks w/peeling and the fake shiny coating is peeling off in spots. Since they put this crappy coating on, the original panels do not even match the new leather that was put on.
I took it in today for the 3rd time. The are supposed to call me this afternoon and let me know what "management" says they will replace. I need all the seating surfaces replaced as they are either peeling or do not match the new leather. I'm afraid the dealer is not going to agree with me.
What would you do and tell Hummer customer service if my dealer does not make me happy? Just wondering other opinions and if any one else has had this problem. It actually started when the vehicle was only months old.