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Originally Posted by usetosellhummer
I hosted 3 of my own events, no damage and the tweaks caused by some of our obsticals we fixed under warrenty for our customers. Sounds like a complete lack of prep on the dealer part.
1. contact the dealer owner or GM and explain.
2. Don't treaten law suit, when you say that we stop everything and say later..
3. Contact Hummer customer service and start a case number.
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I have not tried calling Hummer Directly other than road side assistance, will try that route. But Hummer Happening # would not give me any information for contact said I had to wait for a phone call from GMR Works , dealer said that they would pass along my information to GM would not give me a contact of anyone to call there, and all I didn't threaten a lawsuit as in "I'm going to sue the lot of you". I simply stated that the situation was not acceptable, I understood GM position, the dealerships position and AGAIN I am not tlking of sueing my dealership I am talking about sueing Hummer Happening (a.k.a. Obriens) as that is who I paid to attend the event and who hosted it, regardless how the outsourced the work. I did tell my dealer that if this wasn't resolved behind the scenes I would pursue it. This was a "heads up" so if they heard about it I didn't want them to think I was "comming after them next, or trying to for a major windfall or something of that nature.
I can see what your saying, but why you would stop in your tracks knowing that a customer is upset enough to pursue in small claims court seams odd, especially when he isn't even taking you to court. I would think if anything when you talk to your GM rep on his behalf, since I do not have access to this individual it would be useful information to indicate that the situation will not be going away.
I guess in short, and I don't want this to come off wrong in an email, I think there is a big difference between explaining that you will be sueing to recoup expenses and threatening a lawsuit. I am just trying to be rational and lay my cards on the table so to speak so that the dealership understands fully how I plan to proceed.