Hummer Happening RIP OFF DAMAGE

[MisterE]

Originally Posted by usetosellhummer

I hosted 3 of my own events, no damage and the tweaks caused by some of our obsticals we fixed under warrenty for our customers. Sounds like a complete lack of prep on the dealer part.
1. contact the dealer owner or GM and explain.
2. Don't treaten law suit, when you say that we stop everything and say later..
3. Contact Hummer customer service and start a case number.

I have not tried calling Hummer Directly other than road side assistance, will try that route. But Hummer Happening # would not give me any information for contact said I had to wait for a phone call from GMR Works , dealer said that they would pass along my information to GM would not give me a contact of anyone to call there, and all I didn't threaten a lawsuit as in "I'm going to sue the lot of you". I simply stated that the situation was not acceptable, I understood GM position, the dealerships position and AGAIN I am not tlking of sueing my dealership I am talking about sueing Hummer Happening (a.k.a. Obriens) as that is who I paid to attend the event and who hosted it, regardless how the outsourced the work. I did tell my dealer that if this wasn't resolved behind the scenes I would pursue it. This was a "heads up" so if they heard about it I didn't want them to think I was "comming after them next, or trying to for a major windfall or something of that nature.

I can see what your saying, but why you would stop in your tracks knowing that a customer is upset enough to pursue in small claims court seams odd, especially when he isn't even taking you to court. I would think if anything when you talk to your GM rep on his behalf, since I do not have access to this individual it would be useful information to indicate that the situation will not be going away.

I guess in short, and I don't want this to come off wrong in an email, I think there is a big difference between explaining that you will be sueing to recoup expenses and threatening a lawsuit. I am just trying to be rational and lay my cards on the table so to speak so that the dealership understands fully how I plan to proceed.

[MisterE]

BTW

Please see the above photos that I attmepted to hang my vehicle up to dry during the event to allow all componets to dry

[HummerNewbie]

Originally Posted by MisterE

...Hummer Happening (a.k.a. Obriens) as that is who I paid to attend the event...

Off topic and just curious here, how many have had to pay to go to an HH? My dealer does not charge the customers, provides meals as well as a gift bag with about $80 worth of goodies. Then I hear of dealers charging customers $100 to attend, don't provide food and there is no swag. What is up with that?

[MisterE]

Paid for both $50 no swag but food

[MisterE]

GREAT NEWS

My Dealership Came Through! They worked behind the scenes and resolved the matter to get the work fixed, I beleive under warranty. I do not want to say for sure as I do not want to commit them to other repairs or speak for the other trucks (sorry for the cover your butt statement but I felt it was prudent to do so). I just wanted to update you all the fiasco and what I consider it to be over! If any of you have a part # for the front fender plastic wheel well (I know many of you have cracked ones) I would love that because I would love to get an estimate on how much it will cost to fix. I think I will order the part via GM Parts direct and do it myself, when the crack gets worse. Overall since it has happened before I am not considering this part of the bad spotting.

I would definately like to see more posts in this thread because it has really given me some great information on Hummer Happenings, I always thought the local dealers got together spent the $$ and maybe hired experts from HH to come in and help, my eyes are now open that it differs greatly.

I do beleive I will attend again, but this time I will talk to the guys before going and HUMMJAY and other folks that were there that have posted I would love to get a smaller group together that I could trust to learn more wheeling with that I could simply say "I'm done today, I don't feel comfortable doing this to my vehicle with" The mounds were great and I am dying to go back..just at my own pace.

Thanks for all your input and this forum it was so helpful, I would have been lost without your help!

[HummerNewbie]

Great news MisterE

Originally Posted by MisterE

If any of you have a part # for the front fender plastic wheel well (I know many of you have cracked ones) I would love that because I would love to get an estimate on how much it will cost to fix. I think I will order the part via GM Parts direct and do it myself, when the crack gets worse.

I busted mine on a run recently but not sure exactly when or how. The part numbers are below but you will find that the shipping is about double the $28 part cost

LF fender liner - p/n 15859542; new p/n 15832721
RF fender liner - p/n 15859543; new p/n 15859542

Here is what mine looks like

[usetosellhummer]

Ok, becasue the event was GM WRKS it was put on by a GM authorized event group so now you go after GM. Call hummmer sutomer service ans start a case file. You want to send the bill to Gm or GM WRKS for the repair. The dealer hired them and they are GM approved vendor. There you go man, it's GM and they F'd up

[HUMMJAY]

Glad it all worked out for you Mr.E. and your welcom to come out with us any time,,,, weather this time of year is the factor,,,, I think if anything this whole ordeal has brought us closer to forming our own "off-road club" this forum is a great place for us all to keep in contact

[MisterE]

Originally Posted by HummerNewbie

Great news MisterE



I busted mine on a run recently but not sure exactly when or how. The part numbers are below but you will find that the shipping is about double the $28 part cost

LF fender liner - p/n 15859542; new p/n 15832721
RF fender liner - p/n 15859543; new p/n 15859542

Here is what mine looks like

Well, at least you won't have to worry about the crack spreading on yours (ha ha) Man, that sucks, but I'm thinking you probably had fun doing it! It is odd that these things are going and people can recall hanging up on stuff. Maybe they need to re-design so the front doesn't hang so low??

Thanks HummerNewbie...shipping yuck! Least I know what is a fair price.

Dare I ask is there a place other than that (thankfully) kindness of forum members to find partnumbers. I called a dealer (not my local dealer, they were not open yet) to try to get the part number and this place would only give prices not part numbers. Just curious if a Chilton's or anything would have the numbers needed for a GM Parts Direct search.

Again thanks for the research!

[CrisB]

Originally Posted by MisterE

I would love to get a smaller group together that I could trust to learn more wheeling with that I could simply say "I'm done today, I don't feel comfortable doing this to my vehicle with" The mounds were great and I am dying to go back..just at my own pace.

That's the name of the game, Mr.E...you gotta be able to trust your spotter or guide. Send out a note to all of us when you want to go back out to the Mounds, and we'll include you when we send out a note! Use the Off-Roading part of the forums to plan a gathering. We've found some really cool back trails with river crossings & twist ditches & tight, technical turns, but you won't bury it unless you want to. We should be able to get in one or two more trips before total freeze-up, maybe we could try a snow-run after that!

[MisterE]

COOL

Will be in touch!

[SR1355]

So the short list of locals is:

MisterE
Hummjay
Cris Burkhalter
SR1355
f5fstop
2xtreme

Anyone else?

[HUMMJAY]

Originally Posted by HummerNewbie

Off topic and just curious here, how many have had to pay to go to an HH? My dealer does not charge the customers, provides meals as well as a gift bag with about $80 worth of goodies. Then I hear of dealers charging customers $100 to attend, don't provide food and there is no swag. What is up with that?

Friendly HUMMER did not charge participants,, everyone recived free HUMMER fleece vests