Dealership Experience

[HummerNewbie]

My experience with my dealership has not been bad, but I would have to call it disappointing. This is really due to lack of knowledge and follow through. I do know there are others here that have had bad experiences with the same dealership and those that have had good experiences. I would say the best thing you can do is be up front and honest about everything. Don't try to BS customers. They are getting more knowledgeable everyday and if they catch you, your done. The other big complaint that I have heard is you need to do what you say you are going to do. Whether it's check on an accessory or call the customer the next day with more info. Too many are not following up with their customers. I truly believe that Hummer is in a unique situation that is great for the dealerships but not for the customer. Due to the low number of dealerships, many Hummer dealers seem to think they don't need to work for your business. I get the impression that they figure we are not going to drive 2 hours to the next dealership so we need them more than they need us. Very bad for business. Just my 2 cents.