Rude Hummer Dealer

[NCHummerman]

BADRAP ...

My heart goes out to you .... keep up the faith.

I have posted this information below before. Hopefully, you have chronicled with dates, times, names, telephone numbers, etc. each and every conversation whether face-toface or in person with the dealer and/or Hummer/GM and you have each and every document, service order, invoice, etc. regarding your truck. You have to get a meeting with the owner of the dealer ---- if after the owner of the dealer will not work with you directly (not with an assistant or other person at the dealer) --- again, work with the owner, and be in a "realistic" manner, without emotion --- if this does not come to a satisfactory solution, then contact the people below:

The President of the Hummer Division of GM is:

Mr. Michael DiGiovanni, President
Hummer Division - General Motors
P.O.Box 33169
Detroit, Michigan 49232-5169

I know that he is very much interested in all of us and our concerns regarding our trucks and especially the quality of the truck and the customer service that we are receiving. He is the person who decides who gets and keeps a Hummer franchise ... FYI, at the present, the Hummer franchise is the most valuable auto franchise available today.

Regarding your dealer and their practices, try contacting:

Mrs. Wendy M. Orthman
Communications Coordinator
PR Division/Hummer GM
MC: 482-A32-B98
100 Renaissance Center
Detroit, Michigan 48265-1000

Wendy's concerns are the public and the perception of the vehicle by all. Not just the owners but the public .... and she is also very involved in dealer selection and relationships and those with their customer's.

Yesterday, I drove my H2 into the dealer with a list including the second broken radio, very bad rattle in the passenger side rear, trim pieces on the inside continually falling off, trim pieces on the outside also continually falling off ( been back 7 times for the outside trim), and I left it there until such time that they can fix everything.

Good luck, and again, keep strong and set your goals and stick to them.

Michael
---
Pewter Hummer H2
Northern California

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