Coolant Loss !!!!

[joe k]

Dave, There has been a case working on this with the GM customer service folks on this for quite some time (5-6 months). The best proposal that they have come up with is a “customer loyalty” certificate for $2500.00 (to the purchase of a new GM vehicle). A few things about this:
1) Not the best was to handle the situation, AVP would rather try to offer financial settlement rather that expend the necessary time and effort to explore / resolve /repair problem.
2) What the hell will $2500 dollars do for the replacement of the H2? Running boards, curb feelers?
3) Asked if the $2500 dollars could be spent compensating either the dealership or a 3rd party mechanic to explore the problem -> answer NO
4) Asked if the $2500 dollars could be applied to the purchase of a new engine ->answer- NO (I do believe that it would be a GM product)
5) Have demanded to speak with or have a meeting with the AVP for several months- GM will not respond
The bottom line here is that these folks are operating under the laws of averages, and do NOT have a sincere vested interest in bringing any extraordinary problems to resolution.
They utilize stall tactics and smokescreens in order to blow folks off. The best course of action that these folks can offer is to keep driving it until something craters. If we were speaking about an aircraft engine people would think one was out of their mind for pursuing this type of action. This is a completely apathetic approach to the situation. I do believe that the GM Hummer mechanics DO know how to repair this type of problem, they just will not because this is something that should have been completely resolved during the warranty period. I am ready to fix this problem, I have a problem with “ driving it until something craters”. Paragon – the plug in the picture – the customer service rep at the dealership told me that the poor engine performance was caused by a fuel delivery issue – ie required a fuel system cleaning treatment – I told him to pull the plug first. After that he stated that something else might be causing the problem.
Once again folks, thank you for all of the suggestions, you guys have some damn good talent within the pool of contributors in this forum. Waiting to get a price back from a shop to look at the intake. We might just replace it as long as it is apart. May fix the problem and give me a nice paperweight for my desk.