From the Hummer Plant

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Originally Posted by H3 Builder

I will check into this and let you know. But you have to remember that they would be finding out problems that have been caused and created by the assembly process rather than where switches are located or things that design or engineers would do.

They have done this at other plants with mixed results. In Spring Hill, most complaints were easily resolved by a reference to the assistance center, than a reference from the assistance center to the customer to read the owner's manual.
If there were any technical problems, it again was referred to the assistance center then to the dealer, and then to the field service engineering group. This part did help Saturn jump on problems a bit quicker than usual.