H3 Dead in driveway - 3rd time now

[cmeinck]

I told them I'd be calling local papers/media as per your suggestion. I also informed them I am very active on the internet and Hummer forums in particular. She was a lower level CSR who didn't care what I said. That just adds to my frustration. A very serious matter and I don't get to deal with the decision maker. It's insulting at best. I called the dealer and asked for a copy of all my invoices. I'm not taking this lying down. As a consumer, I have rights and will do everything I can do seize them.

[nychot]

Originally Posted by cmeinck

I told them I'd be calling local papers/media as per your suggestion. I also informed them I am very active on the internet and Hummer forums in particular. She was a lower level CSR who didn't care what I said. That just adds to my frustration. A very serious matter and I don't get to deal with the decision maker. It's insulting at best. I called the dealer and asked for a copy of all my invoices. I'm not taking this lying down. As a consumer, I have rights and will do everything I can do seize them.

well. i'd go to the media, not just threaten. many local tv channels have consumer investigative reporters who seem to get action. also, i would demand through your dealer for help to bypass these low level gm people who are jacking you off on the phone and get to talk to some sort of regional service manager (if gm has such a thing.) those guys usually can help, or get you to the right person.

[cmeinck]

Drove the truck all week and as recent as yesterday afternoon. This morning, I go out to run to the gym and the thing is dead. Turn the key and it won't kick over. I'm am so furious. Called Roadside, Dealer and HUMMER Customer Service to "reopen my case". The worst part is that it's blocking my BMW - which despite not being started all week, will most definitely start up without a hiccup.

[f5fstop]

Demand arbitration with the local BBB and see what happens. If that does not satisfy you, get an attorney and sue for them to purchase the vehicle back.
Thenew four-door Wrangler is a nice replacement vehicle.

[NEOCON1]

yea trade it in on the jeep

[cmeinck]

I'm awaiting their decision on the dispute and will got the BBB route if I don't get anywhere with them. The decision was filled with factual errors. I spoke with the dealer and they said, "GM doesn't speak with them directly. They simply ask how many times the vehicle was in and they look at the records".

Correct me if I'm wrong. They are making a decision on a 37k truck and in the process don't talk to the owner or service rep. Hmmmm? I would think communication with all involved parties would lead to the "right" decision. Way to go GM. Great customer service.

FWIW, the dealer called today with "questions from GM".

1. When did you add TV's?
2. Is the iPod connected when you leave the truck?
3. I noticed there are only 100 miles since you last brought it in, are you driving it regularly.
4. Do you use homelink?
5. Do you have an EZPass in the car?
6. Do you have a passkey of some sort?
7. Do you have a phone charger plugged in?

I had to reiterate that the problems existed before, after and during the fabled iPod installation. In fact, I was a good sport and had the install pulled out only to have the truck go dead without it. I don't use Homelink, EZPass "might" be in the car from time to time and I don't leave anything plugged in. I work from home and drive local. Funny, the BMW sat for a week while I drove the HUMMER but it started when I towed that heap from my driveway.

They are keeping it overnight. Once again, they notice zero draw. It's the same thing all over again. The service dept is doing all they can to track this down. If it were the iPod or TV's, it would show up in their tests. The problem is that it's something else. That something else has been causing problems since November of 05 - one month after I purchased the truck. Then again in December of 05, then again 2 weeks later sans iPod install. Once again in October of 06' after a long trip back and forth to Maine. First week of January it happened and now just again last Saturday. That is six times and it's been to the shop 5 times. The first time I followed their recommendation to have it jumped. Now, I know the tow truck driver. "You're not going to let me jump it, are you?"... To which I responded, "They cannot fix it if it's jumped, nor do they "count it" towards being a lemon.

I love the HUMMER. Perhaps they'll offer me a replacement and I'll be staying around here. If not, I will pursue all legal avenues to get a repurchase. It will be the last GM vehicle I purchase.

BTW, I would never get a JEEP. The Commander is an embarassment - such as HUMMER ripoff.

I'll keep everyone updated...

[usetosellhummer]

That sucks