Service department needs people skills!!!

[H3 Hummer]

Zero customer service. I hate them.

2.5 hours for an oil change. When I asked why, they said it was because they had to replace the battery. Only thing they did was carry the battery and put it (still in the package) inside the trunk.

I love the H3 but do not have time for their ignorance and unprofessionalism. I will leave GM soon and unfortunately the H3 also.

Don't get me started on the survey cards. This is what the guy told me, "they don't even look at them if they are not all 5's" 5 being the highest.

Don't get me started on the loaner car issue.
Don't get me started on the scratches on the radio.

This is just not one dealership but 4 seperate GM dealerships. I have had issues with VW dealerships and even one of the local BMW's. GM is by far the worse when it comes to the Service Department.

[H3 Hummer 64]

I too noticed the "crackling" in the headliner. It didn't do it when I first got the truck but it seemed to start after my roof rails were replace. If you find out what it is please share. Could the roof rails be too tight or too loose?

[ChiHummer3]

I will absolutely post what the fix is for the cracking noise in the headliner.....assuming they fix it!

The service guy's comment was - "It's probably due to the change in temperature outside. It does things to the plastic."

We went from weather in the 30's-40's to 60's-70's within days here in Chicago. Geez, I hope I don't have to listen to these creaks and cracks everytime the weather changes!

[H3 Hummer 64]

I'm actually in the NW burbs of Chicago. I was thinking it had to do with the cold but then it was still making the noise yesterday and it was 73. What dealer have you been going to that you've been getting poor service?

[ChiHummer3]

The problem dealership is Rizza Hummer in Tinley. They suck!

We didn't buy the car from there because of the horror stories we had heard. When we were looking to buy, Rizza only had 4 H3's available....so we ended up buying at Naperville Hummer where they had over 30 to choose from.

The only reason I took it to Rizza for service is because I can get there in 20 minutes....whereas it takes almost an hour to get out to Naperville.

This is Rizza's last crack at it. I won't ever take it back there if they don't get it right this time. The only positive thing I can say is that they've gotten me a rental every time it has been in for service.

[H3 Hummer 64]

I bought mine at Naperville and been going there for service. So far Naperville has been great. Lucky for me I can get there in 10 min. Please keep me updated. Thanks

[ChiHummer3]

Will do! As soon as I get it back I'll let you know what their "fix" was....and if it worked!