ONSTAR ISSUE

[Hucky]

Originally Posted by nychot

I now have about 6000 miles on my '07 h3 lux that i leased last december. just had my first service -- tire rotation, oil change, etc. Onstar notified me it was due. I think onstar is a great thing to have, and i love the hummer. but i just had my first real-life experience with onstar and was not thrilled. the other day i pulled into a parking lot, put the gear into park and routinely turned off the ignition and tried to take the key out. it wouldnt budge. it seemed locked in place. after a few attempts i noticed that the key would only go as far as accessory and not turn completely off. after a number of attempts, i figured the ignition switch was jammed in some way and i made my first call to onstar, calling the emergency number. the woman said she'd give me an extra 30 minutes free (i'm not sure why) and turned me over to a service tech, or as i now call him 'the *******.' i explained the problem and he said that since the car was driveable i should take it to the dealer. when i explained that that was impossible, that the dealer was far away, that it was late in the day, and that i had to get home with a prescription i had gone out for, he said, well, the vehicle's driveable so we won't come out to try to repair or tow. i explained that if i drove home i wouldn;'t be able to turn off the vehicle and the battery would run down. he gave me the same boilerplate response. i hung up. in the end i resolved the problem, which actually was my error -- my cellphone was behind the gear lever and by about 1/16th of an inch was keeping the gear shift lever from fully going into park, even though it showed it was in park, and as a result the igniotion wouldnt turn off and the key wouldnt come out. once i moved the phone slightly, i turned the key and the ignition turned off. whew! so the reason the ignition didnt shut off was my stupid cellphone. still, i was a bit upset by the lack of help and interest by the onstar service rep. not only did he not offer any help, or ask any questions like -- is something blocking the shift lever, or whatever, but he seemed totally disinterested in my problem. i was thrilled to have fixed the problem mysdelf but i drove home wondering just how good onstar really is when it comes to solving driver issues on the road. anyone else have an onstar issues?

Nychot

I feel for you but-- As stated in this thread, they have to draw the line somewhere. You are not the only customer out there, if they sent somebody out for silly things like what happened to you the other night, then the rest of us who would of checked out our whole scenario before calling onstar would be paying a fortune for dues.

Im not trying to put you down or be a dick here, but we all must think for ourselves, then when we have exhausted our efforts we then call onstar, its not a genie in the bottle that comes out when we feel like it, Im not singling you out, but there are alot of people out there who feel this sense of entitlement.

Glad you got home and found the issue, get a cup-holder accessory that holds the phone and pencils and such and you wont have that problem.

Cheers

[fourfourto]

I had no problems with Onstar (yet)
In march 06 the battery was dead on wifes lunch time and she called and asked them to be there at 5 pm and when she got off work they were waiting for her.


Also I was told the monthly fee was going up $2.00 in october,you can save about $4.00 a month ($48.00 a year) if you prepay.