Help!!!!!

[drouke]

Well the *******s at Hummer Village had my truck all day yesterday. Throughout the day I called about 10 times, each time I was told that they were gonna have somebody take it out for a ride to see what I was talking about. I kept saying that I would like to at least know today what the problem was. Don't worry Dennis we're here till 7 is what I was told, we'll definately have somebody look at it. When I called back at 6:30 I was told that my personal service representative??? had gone for the day and nobody could tell me what was wrong with my truck since the only 2 technicians left were working on a white H1. Kind of Ironic that after every vist I get a survey in the mail. Maybe if they paid more attention to customer service at the point of service, they wouldn't need the surveys. Am I wrong for wanting more? I only spent 57 grand on my truck and at least a grand a year in annual maintainence.