HERE ARE YOU AT FSTOP

[H3.007]

Hi Scouts Out,

I bought mine at Wright as well. I have had very little trouble with them and they have been very accomodating on the service issues that have arisen. I did have contact with who I believe was the "general service manager" (not John (very cool guy!), the service manager at Wright Hummer) for Wright in general. I didn't particularly care for his attitude; but he did take care of my needs in a timely manner.

As I just mentioned in another post, I bought mine (Adventure package) from Wright's but it had the marker lights on it. I told Wright that I wanted the off-road lamps instead. They said they could do it but charged me an extra $700 for the parts and labor and kept the marker lamps. I was in a hurry for delivery so I bit but I was a little concerned about this. After all, who puts marker lamps on an "off-road" package vehicle??

Related to the marker lamps and roof rails,I believe these have been on back order. The parts were "quarantined" due to wind noise and new ones are supposed to be distributed. But someone said they were told they would have to wait until late October. I believe new ones are currently available. This, I think, is simply a lack of customer service as the dealerships have the ability to obtain parts from various distribution centers (I found this out during a small accident I was involved in that required replacement of the a couple of parts up front). Wright actually went to bat for the local GM body shop to obtain the parts after I had a small accident that required new parts up front.

While I don't condone anything less than 100% service on the part of dealerships, I know there have been issues with your needed parts. And I do know Wright takes their customer surveys VERY seriously so push that button if the need required. Keep on them - persistence results in pleasure. And they may indeed have experienced the turn-over mentioned- certainly not your fault but none-the-less... Also, you can always call the Hummer Customer Service line. I got comped an oil change and service for pointing out a defect in the way the off-road lights are wired and covered.

BTW, where are you at in PA? I am in Johnstown.

Chris