HUMMER Customer Retention

[f5fstop]

Originally Posted by HummBebe

Love the desert sunset color.....

But really, why aren't H2 and H1 owners buying other HUMMERs? With all that disposable income, they should have one of each.

Actually, I would say H1 owners would not show too much on this type of survey, since there numbers are limited and the vehicle is quite expensive. Primarily, it will be H2 owners until a year or two.

[BlueHUMMERH2]

I think the numbers aren't too bad, and you guys have brought up some good points. Of course, it would be nice to see the numbers go higher as the new models come out, and older ones age to a point where they are considered for replacement by their owners. Conquest rate is pretty high I think, which right now is probably the best judgement of the HUMMER line's success.

I think the Toyota/Lexus retention is amazing. Maybe the dealers are ass-kissing more? I've heard so many bad stories (and experienced them) from domestic dealers.

But I have to say for me, as long as I can afford a Hummer, I will always have one. I don't plan on switching over to anything else.

Interesting. Hummer did pretty well considering the slide in H2 sales. I think Lexus/Toyota at the top of list is not due to dealer service, more due to product quality, based on my experience with owning 2 Toyotas 2001-2005.

S.