Customer Service Issue

[Fubar]

If the service writers manager can't or will not help go to the General Manager and if that doesn't work call corporate.

Like others have said the dealerships consider the leather a wearable issue so gather up some facts or similar situations resolved by others here and go in armed with as much info as possible.

[DRTYFN]

Yes, leather is considered a wearable item and usually not covered by warranty. But I have seen a couple of cases where the dealer stepped up and somehow had that one particular section replaced under warranty. Seat covers are the best at preventing this. My seat leather is still pretty much like new after 3 years.