Customer Service Issue

[Vettster]

Originally Posted by TXSUT

At 30k miles on my 2005 SUT, the wheat leather is cracked on both the DS and PS front seats; no pics. There are other threads here about the same issue, with some owners getting their seats recovered under warranty.

My service guy thinks I'll get better results if I just start by going over his head from the get-go, so that's why I asked how do I go about that. It's not like he's being totally objectionable, so I'm not quite ready to start a campaign of fury. LOL

Thanks!

Why not ask the service guy? He should be able to give you a few tips on who to talk to and what approach to take.

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